Leading Big Data technical product development & strategy, enabling operational transformation & data driven business decisions.

Connecting corporate strategy with emerging technologies to enable digital transformation. Providing vision and direction to deliver on a robust project portfolio to improve the customer and employee experience. Delivering solutions that include enterprise integrations, omnichannel, IoT and mobile, enabling critical analytics & insights.

Responsible for the development and delivery of the Loyalty & Personalization retail strategy in collaboration across enterprise technology teams. Focused on delivering solutions to enable a great customer experience by working with people, process and technology. Originally hired to lead the data & analytics strategy, driving agile analytics adoption, delivering business intelligence and operational reporting for the 150+ million membership Walgreens Balance Rewards program.

Product owner, responsible for the development and delivery of multi-year strategic programs to advance data & analytic capabilities across the enterprise, leveraging both agile and waterfall methodologies. Key interface, promoting collaboration between business operations and technology to ensure alignment with the overall Enterprise Data Strategy and benefits realization. Product ownership of an enterprise customer data platform, working with agile teams to deliver the highest value capabilities while adapting to changing business priorities, leveraging technologies such as JSON, MongoDB and SOLR.

Program management responsibilities for multi-generational mobility, productivity & analytics based projects driving operational efficiency, business intelligence and technology advancement to support overall IT strategy. Key interface, establishing and maintaining value-driven, strategic relationships with operational business partners and the Senior Leadership Team.

Key member of Billing IT Leadership with oversight and accountability of an engagement team comprised of Project Managers and Business Systems Analysts tasked with driving the overall wing-to-wing project life cycle. Span of accountability includes project initiation, process assessment, business case analysis, capacity planning, risk management, as well as software development (SDLC) management and implementation.

Responsible for managing the project requirements definition, development & testing phases of the SDLC, as well as associated manufacturing process improvements for various RR Donnelley applications. Additional responsibilities included developing customer specific business & high-level technical requirements, and managing third party development team resources. Led the successful delivery of RR Donnelley’s first customer facing web portal, a strategic offering allowing customers to execute custom reporting against their supplied inventory. Additional benefits also included streamlined manufacturing processes across 13 plants and increased defect prevention. Also, responsible for leading a multiple generation project through several release upgrades of the customer relationship management MAP application for sales and marketing.

Responsible for managing onshore/offshore development teams and production defect assignments to meet large project/program milestones for the Telegence software application. Responsibilities also included planning & estimating capacity for a large development team within an aggressive bi-monthly software release schedule. Previous responsibilities included translating, designing and implementing functional business requirements for Ameritech and SBC Long Distance billing software, including legacy and client/server applications.