Marc Gooch Email and Phone Number
Marc Gooch work email
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Marc Gooch personal email
Customer Care Leader with extensive experience working for Fortune 500, multi-level marketing and small start-up companies. Proven abilities in coaching, customer retention, quality assurance, and employee relations. Lead customer care teams supporting Nutritional Products, Video, High Speed Internet, and Telephone services. Employee-focused with strong leadership and customer relation skills.• Coaching and Development • Executive Relations • Call Center Leadership • Talent Selection & Development
Neolife International
View- Website:
- shopneolife.com
- Employees:
- 10
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Director, Field SupportNeolife InternationalCalifornia, United States
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Director, Field SupportNeolife International Jan 2022 - PresentSanta Clara, Ca, UsDeliver a high quality customer experience in the U.S. and Canada, strengthening field trust and exemplifying NeoLife's values and dedication to our vision and mission. Manage Field Support Team and equip them with proper training and professional development, strategic implementation of company objectives and processes, with a focus on productivity and innovation. -
Sales Support ManagerNeolife International Aug 2019 - Jan 2022Santa Clara, Ca, UsManage NeoLife’s Sales Support Team and deliver a high quality customer experience. Define and organize all procedures within NeoLife’s Sales Support organization. Provide guidance to front line leaders while cultivating and refining exceptional service delivery between our Customer Care Team and Distributors.
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Field Support SupervisorShaklee Corporation Nov 2012 - Jul 2019Miami, Florida, UsProvide leadership to Shaklee’s Field Support Team with the goal of improving field development by driving accountability with account managers. Serve as front line support manager for 10 account managers and ensure they receive appropriate training and guidance necessary to provide unparalleled customer service to Shaklee distributors. -
Regional Escalations SupervisorComcast Jun 2011 - Oct 2012Philadelphia, Pa, UsSupervised the performance of Regional Escalation Team in all activities related to Comcast Executive Escalations for the Western Division. Provided leadership and managed performance to achieve first call resolution, service and operational goals for video, high speed internet and telephone services. -
Customer Service Ip SupervisorComcast Apr 2009 - Jun 2011Philadelphia, Pa, UsProvided guidance and assistance to Customer Account Executives in resolving difficult subscriber problems concerning Comcast High Speed Internet, Television, and Telephone. Monitored employee performance and coached to accuracy to ensure a positive customer experience was achieved.
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Help Desk SupervisorComcast Nov 2007 - Apr 2009Philadelphia, Pa, UsSupervised second level lead team responsible for collaborating with fix agencies to resolve complex customer issues. Worked with Lead team to drive standardization, employee development and efficiencies by ensuring frontline agents executed in a consistent manner for continuous improvement.
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Quality Assurance SupervisorComcast Oct 2005 - Nov 2007Philadelphia, Pa, UsDrove increased customer satisfaction scores based on improved performance in Think Customer First, First Call Resolution, and Comcast Quality Experience targets through the quality assurance service strategy.
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Customer Account ExecutiveComcast Oct 2002 - Oct 2005Philadelphia, Pa, UsPerformed advanced-level network diagnostics to identify and resolve customer issues related to video, and high speed internet services.
Marc Gooch Skills
Marc Gooch Education Details
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Heald CollegeSoftware Technologies
Frequently Asked Questions about Marc Gooch
What company does Marc Gooch work for?
Marc Gooch works for Neolife International
What is Marc Gooch's role at the current company?
Marc Gooch's current role is Director, Field Support.
What is Marc Gooch's email address?
Marc Gooch's email address is ma****@****ife.com
What schools did Marc Gooch attend?
Marc Gooch attended Heald College.
What skills is Marc Gooch known for?
Marc Gooch has skills like Verint, Microsoft Office, Managing Inclusion, Wfm, Aspect, Adobe Captivate, Remedy, Ms Office Suite, Comcast United Way Campaign, Salesforce, Advanced Coaching, Workforce Management.
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