Marc Grattan Email & Phone Number

Hebron, Ky

• Developed and managed the aftersales module for service and warranty returns. This included the creation of ISO policies/procedures/work instructions, RMA tracker for scheduling, and various forms for reporting and tracking. • Hired, trained, and managed service technicians on gearbox evaluations for service and warranty purposes. • Worked closely with the technicians, customers, and engineering in prototype evaluations and failure analysis.• Visited customers and scheduled service calls for service technicians for field service issues. This included quoting the costs needed, setting the trips up, and closure.• Provide customer technical solutions via phone, email, or in person to help troubleshoot field related problems.• Provided customers technical inspection reports and repair quotes on non-warranty items.• Created claims from warranty returns to various Italy Bonfiglioli locations and internal assembly to recover lost money and to provide 8D corrective action reports on product failure.• Used external customer websites for large customers like John Deere, Caterpillar, AGCO, JLG, Bobcat, and CNH to review aftersales claims and work on various quality functions.• Managed all Bonfiglioli USA quality for four years. This included duties of incoming inspections, audits, 8D corrective actions, RCA, PPM, 5S, and continuous improvement.• Worked with Italy quality and customer SQE’s to submit PPAP documentation for new part approval, Engineering Change Notifications, Deviations, and to review/submit Corrective Actions.

Florence, Ky

• Reversed engineered and designed new customer knives on AutoCad and regular 2D drawings• Responsible for sourcing new inquiries to our UK factory, Wolstenholme Machine Knives for up to date pricing. I also used vendors across the world to find best price and quality. I also helped source new vendors and subcontractors.• Reviewed weekly lead-times for TGW placed orders with the factory. I also reviewed late orders and expedited hot orders as needed.• Performed initial inspections on new product.• Handled the customer complaints and warranty. • Performed random cycle counts on inventory.

Erlanger, Ky

• Handled 3rd shift quality control for plant. • Performed in process, incoming, and final part inspections on Aerospace parts. • Performed first article inspections.