Marc Grattan Email & Phone Number

Hebron, KY

• Developed and managed the aftersales module for service and warranty returns. This included the creation of ISO policies/procedures/work instructions, RMA tracker for scheduling, and various forms for reporting and.
• Hired, trained, and managed service technicians on gearbox evaluations for service and warranty purposes.
• Worked closely with the technicians, customers, and engineering in prototype evaluations and failure analysis.
• Visited customers and scheduled service calls for service technicians for field service issues. This included quoting the costs needed, setting the trips up, and closure.
• Provide customer technical solutions via phone, email, or in person to help troubleshoot field related problems.
• Provided customers technical inspection reports and repair quotes on non-warranty items.

Florence, KY

• Reversed engineered and designed new customer knives on AutoCad and regular 2D drawings
• Responsible for sourcing new inquiries to our UK factory, Wolstenholme Machine Knives for up to date pricing. I also used vendors across the world to find best price and quality. I also helped source new vendors and.
• Reviewed weekly lead-times for TGW placed orders with the factory. I also reviewed late orders and expedited hot orders as needed.
• Performed initial inspections on new product.
• Handled the customer complaints and warranty.
• Performed random cycle counts on inventory.

Erlanger, KY

• Handled 3rd shift quality control for plant.
• Performed in process, incoming, and final part inspections on Aerospace parts.
• Performed first article inspections.