Marc Harrell, Pmp Email & Phone Number

Anna, Tx, Us

Plano, Texas, United States

• Managed the operational performance of two full-service carwash and oil shop locations, directing a team of over 60 employees using Lean principles to optimize efficiency and service levels.• Implemented Kaizen methodology to streamline and refine operations, resulting in improved KPI metrics and increased revenue. COG’s down to $.48 per vehicle.• Spearheaded local marketing campaigns and secured new fleet accounts, driving a significant boost in customer base and positive reviews. Google ranks from 3.5 up to 4.1.• Optimized inventory management and maintenance processes, contributing to enhanced operational efficiency and cost savings. Decrease in payroll of 13% on the year with an increased revenue of 5.6%• Responsible for multiple projects using waterfall methodology to facilitate remodel of Dallas location, from drainage investigation and repair to UST, fuel dispenser and canopy removal.

United States

• Coordinated extensive remodel projects using a hybrid approach across multiple locations, managing timelines, resources, and stakeholder communication for remodels in progress over 8 states.• Developed and executed detailed project plans, conducted regular site visits, and ensured adherence to phase plans and quality standards managing up to 13 projects running concurrently.• Delivered comprehensive weekly progress reports and facilitated resolution of project issues, maintaining alignment with senior management expectations. Maintained use of markdown budgets for each location from $75k to $500k.• Enhanced project efficiency by leveraging virtual walkthroughs and closeout procedures, ensuring timely completion and issue resolution.• Conducted site visits virtually and in person to validate project progress and facilitate communication and understanding of SOW.• Validated conformance to project management plan, issued change requests and facilitated project close out.

Dallas, Texas, United States

• Directed daily operations of a $25M retail business, leading a team of over 100 employees and overseeing all aspects of P&L management. Location was #2 most profitable store in company.• Implemented best practices, using Kaizen and Lean, to drive operational excellence, including resource optimization and performance analysis. Top 5 operational scorecards achieved in multiple locations.• Achieved significant improvements in customer service ratings and operational scores through targeted process enhancements and strategic leadership, receiving numerous awards in the region; Best in Service Improvement 2013 and 2015, Highest Percentage Ticket Increase 2018 and 2019. • Managed inventory control, sales analysis, and staff development, resulting in increased sales and operational efficiency; Highest Operational Scorecard 2016, 2017, 2019• Managed corporate rollouts for Omni-channel, POS software and hardware improvements. Created detailed project plans using Agile and Waterfall methodologies.• Responsible for the development and execution of multiple remodels, mini-remodels and stockroom redesign projects using Waterfall methodology.

The Woodlands, Texas, United States

"Within this job role, I managed all aspects of store operations, involving maintenance, inventory, safety, and loss prevention.I was assigned with the task of hiring, training, coaching, and scheduling staff to enhance skills.In addition, I monitored inventory, completed stock checks, and maintained required merchandise.Following were my pivotal duties in this role:► Controlled all facets of P&L, such as budgeting, cash handling, account reconciliations, and payroll.► Monitored onsite café, while adhering to all food safety guidelines and required certifications.