During the COVID-19 years, successfully and swiftly deployed a global working from home policy and rolled out a secure reliable solution. This allowed the business to continue operating at full capacity with little disruption to service.In 2023 after a global IT review, a new business strategy was decided to replace OnPrem services to a more agile modern approach, migrating to cloud based systems and infrastructure. The scope included Exchange O365 migration, user data and company data migrated to the Microsoft Modern Workplace platforms such as OneDrive and SharePoint. Collaboration tools such as Teams were also introduced.During the project, new security policies and systems were rolled out to ensure end-to-end communications from multiplatform devices were secured.

During 2016, Pinnacle made a commercial decision to move operational platforms to a worldwide leader in logistics software – WiseTech Global CargoWise One.Leading the project, it involved analysing all aspects of the business including financial, operational, warehousing, customer management, business reporting and automation. During the course of six months, legacy data was manipulated and imported ready for testing and training, through to Go Live.Existing automation and integrations were replicated and implemented using a combination of CargoWise Workflow and CargoWise eAdaptor.Pinnacle successfully launched CargoWise One in December 2016. Over the forthcoming months customisations were applied to satisfy internal and external requirements.Skills obtained during this project:- CargoWise One Certification- In depth knowledge of CargoWise One registry- CargoWise One document customisation- Advanced CargoWise One Workflow automation solutions- Cutting edge CargoWise One eAdaptor interfaces with CargoWise One XUS and XUT data- Sage accounting integration with CargoWise One

Moving into a senior role as IT Director.o Key objectives are to focus on future proofing the business, analyse current business processes and implement efficient solutions. o Manage a growing IT department.o Research into new technologies that would be beneficial to Pinnacle’s group of companies.o Liaise with customers and suppliers to offer greater IT services.

IT Manager at a global logistics organisation. Over 8 years of experience in all areas of business including accounts, sales, operations, supplier negotiation and warehouse management.

- Over 8 years of experience in all areas of business including accounts, sales, operations, supplier negotiation and warehouse management.- Played a key role in establishing several subsidiary companies, from grass roots planning, R&D, testing, implementation, delivery and training.- Organised the relocation of Pinnacle International Freight head office. Project leader in the planning, tender process, network structure and office layout of brand new premises.- Several e-Commerce websites created from scratch, stock balance integrated into internal WMS (Warehouse Management System) using PHP and SQL coding.- Coded several PHP websites embedded into internal software applications developed in FileMaker RAD.- Warehouse Management System custom built to manager over 10,000 SKU’s, embedded invoicing module and RF scanner functionality.- Automated third party invoicing integration. External supplies submit invoices in EDI format along with a PDF copy, this is imported and mapped into the internal invoicing structure.- Produced in-depth Sales Analysis Tool to help aid sales team manage, retain, forecast and gain customer base.- Project managed a virtual environment for 30 users. Presented a proposal for a VDI system to replace aging Microsoft XP estate, approved by board of directors. Managed tender process and had final decision on chosen supplier. Managed budget, installation, integration, testing and internal training.- Played a key role in setting up a satellite office for 8 users connected through VPN and VDI system.- Pioneered internal automated systems to exchange data between global offices, passing operational and invoicing data, removing the need for manual intervention.

- Recruited by the Technical Support Manager for Alliance & Leicester group. The department provides 6 days per week support for internal and external services.- Primary support was for software and hardware faults, this included trouble shooting, remote fault diagnostics and arranging replacement equipment.- Secondary support was for the A&L group ATM network. The ATM network consisted of branches and third party premises. The department helped ATM operators to resolve simple problems such as jams, to more complex situations such as reconciling cash withdraws and miss-dispenses.- During the 12 month period I progressed well. I became a key part of the training team, this involved shadowing new starters and teaching them the various applications. I created several training manuals and schedules which became part of the standard training policy.

- Recruited by the Customer Support Manager of one the UK’s leading POS (Point Of Sale) terminal providers. HSBC Bank Plc provides POS terminals to many industries to facilitate the payment of goods.- Primary support was for hardware faults on the POS equipment. Fault diagnostics would frequently involve guiding the customer through a number of corrective actions until either the fault was resolved or the equipment replaced.- Secondary support was for customers who had queries against transaction processed through the POS. Audit trails could be examined and rejected or declined transactions highlighted then diagnosed.- During my employment I successfully progressed into a supervisory role. Escalated technical queries and complaints were assigned for further investigation. HSBC Bank Plc outsourced frontline support to overseas offices and I became part of the UK specialist support team.