Marc Horton Email & Phone Number

Michigan, United States

I specialize in providing data migration, imaging services, IT support, and configuration services for Apple and Google electronic devices. My services involve installing specified apps on handheld devices from both Google and Apple. Before shipment, I meticulously inspect electronic devices to ensure they are in good working condition. Once verified, I correctly load and confirm electronic devices for shipping before sending them to the customer. I also verify incoming devices that are ordered… Show more I specialize in providing data migration, imaging services, IT support, and configuration services for Apple and Google electronic devices. My services involve installing specified apps on handheld devices from both Google and Apple. Before shipment, I meticulously inspect electronic devices to ensure they are in good working condition. Once verified, I correctly load and confirm electronic devices for shipping before sending them to the customer. I also verify incoming devices that are ordered in bulk. I attach asset tags to the electronic devices scheduled to be sent out to ensure proper identification. Finally, I add protective casing to all electronic devices to prevent any damage during shipment. Show less

Auburn Hills, Michigan, United States

In my role as a Porsche support advocate, I provided customer service, technical support, and troubleshooting. This included corresponding with customers, case specialists, and Porsche dealers via telephone and email. I also handled data entry tasks, which involved reviewing and updating business and customer profiles in the system database. Additionally, I proactively stayed up to date with product knowledge, corporate news and updates, vehicle information, service warranties, and the dealer… Show more In my role as a Porsche support advocate, I provided customer service, technical support, and troubleshooting. This included corresponding with customers, case specialists, and Porsche dealers via telephone and email. I also handled data entry tasks, which involved reviewing and updating business and customer profiles in the system database. Additionally, I proactively stayed up to date with product knowledge, corporate news and updates, vehicle information, service warranties, and the dealer database. Furthermore, I handled case escalations for business partners requiring additional support. Show less

Farmington Hills, Michigan, United States

• Provided telephone support to account managers and administrators in the creation and maintenance of Google Ads accounts for businesses.• Monitored internal statistics and security protocol to alter and secure access to existing Ads accounts, while safeguarding them from fraud.• Supported Google clients with Analytics and Merchant Center; detailing pertinent strategies to enhance the performance of their ad and shopping campaigns.• Educated clients on campaign budgets, keywords… Show more • Provided telephone support to account managers and administrators in the creation and maintenance of Google Ads accounts for businesses.• Monitored internal statistics and security protocol to alter and secure access to existing Ads accounts, while safeguarding them from fraud.• Supported Google clients with Analytics and Merchant Center; detailing pertinent strategies to enhance the performance of their ad and shopping campaigns.• Educated clients on campaign budgets, keywords, targeting, and other measures to boost their ad presence.• Provided support to business owners and vendor managers regarding any functionality and troubleshooting matters related to their business listing on Google Maps/Business Profile via telephone, email, and social media correspondence.• Data entry: processed incoming tickets, troubleshot issues and created new tickets for specialized teams to process inquiries that required further investigation.• Provided training and education to new team members. Show less

Novi, Michigan, United States

• Researched relevant products to list on the business website.• Listed products; detailed product descriptions (citing their functions, benefits, features) and set pricing.• Communicated with management and marketing directors the value (or nonvalue) of a perspective product or product line.• Data entry• Monitored Google Analytics site traffic and sales statistics.• Trained incoming employees.

Novi, Michigan, United States

• Represented various electronics manufacturers (including Toshiba, Dell, Garmin) at Best Buy stores in the Detroit, MI market• Product demonstrations• Sales support• Consumer reports• Maintaining updated knowledge of company products and services.

Bloomfield Hills, Mi

• Front desk, clerical, phone lines• Member Services; account information and payments

Novi, Mi

• Maintained project displays at various Best Buy retail stores in the Detroit, MI market• Customer service• Sales• Consumer reports

Southfield, Michigan, United States

• Provided over-the-phone technical assistance to staff and management of Sears and K-Mart throughout the United States• Troubleshot internal conflicts that hindered businesses from operating functionally• Data entry, call logs• Trained incoming technicians

Southfield, Mi

Opening, setting up daily club functions, member services, telecommunications, audit paperwork, member payments, sales, data entry.

Livonia, Mi

Shift lead, cashier, customer service, sales, assisting managers and supervisors, freight, floor assembly, department scheduling.

Livonia, Mi

Cashier, sales, customer service, telecommunications, data entry, sales and shipping verification, freight, floor assembly.

Associate'S Degree, Communication And Media Studies

2.8

Standard/Diploma

Diploma, Standard