• Proactively managed workplace experience and hospitality team, overseeing day-to-day workspace, conference space, and catering operations. Ensured compliance with firm policies, promptly addressing and resolving issues to maintain a seamless office experience.• Collaborated with third-party suppliers and vendor management to ensure cohesive service and support for catered events.• Led and developed team members, fostering high levels of customer service, responsiveness, accuracy, and professionalism through continuous training, mentorship, and feedback.• Analyzed department procedures, service delivery, software, A/V equipment, and other systems to increase efficiencies, improve performance, and ensure customer satisfaction through informed improvements.• Managed and fostered relationships with customers, vendors, and key stakeholders through effective communication and engagement, delivering a "best in class" experience. Regularly engaged with stakeholders to understand needs, facilitate open communication, and seek feedback for continuous improvement.• Utilized financial and operational expertise to develop and monitor KPIs for catering, event planning, and scheduling.• Presented workspace experience activities to service lines and key office leadership, providing detailed updates, sharing insights, and discussing recommendations.• Previously led the Office Services team, including mail, print, and tax processing.• I-9 processing and reverification process experience.• Built and nurtured relationships with internal clients, including senior and executive leadership, providing timely support and fostering open communication.• Served as the point of contact for implementing new space management tools, leading communication, and training efforts for all office personnel.• Significantly involved in multiple office buildouts and decommissions, including planning, coordination, and execution of buildouts, swing space, and relocation of staff and equipment.

154 room Courtyard by Marriott.• Assisted the General Manager in overseeing daily operations and ensuring smooth functioning of all departments.• Supervised front desk operations, ensuring efficient check-in/check-out processes and exceptional guest service.• Coordinated with housekeeping and maintenance teams to maintain high standards of cleanliness and facility upkeep.• Supported financial management activities, including budgeting, forecasting, and financial reporting.• Played a key role in staff recruitment, training, and performance evaluations.• Implemented guest feedback mechanisms to continuously improve service quality.

• Oversee all aspects of hotel operations, including front desk, housekeeping, and maintenance.• Lead a team, fostering a collaborative and high-performance culture.• Implement operational strategies to enhance guest satisfaction.• Develop and manage annual budgets, ensuring financial targets are met or exceeded.• Conduct regular financial analysis to identify opportunities for cost savings and revenue growth.• Ensure compliance with Marriott brand standards and local regulations.• Collaborate with the sales and marketing team to drive occupancy and revenue through targeted campaigns and promotions.• Address guest concerns and resolve issues promptly to maintain high levels of guest satisfaction and loyalty.

Courtyard by Marriott. VA - 230 rooms, Full Service High-Rise Courtyard, $10 Million Gross Revenues. BF Saul Hotels owned and managed.

Courtyard by Marriott. VA - 230 rooms, Full Service High-Rise Courtyard, $10 Million Gross Revenues. BF Saul Hotels owned and managed.