Marc Johnson Email & Phone Number

Philadelphia, PA, US

Worldwide, OO

• Proactively managed workplace experience and hospitality team, overseeing day-to-day workspace, conference space, and catering operations. Ensured compliance with firm policies, promptly addressing and resolving issues.
• Collaborated with third-party suppliers and vendor management to ensure cohesive service and support for catered events.
• Led and developed team members, fostering high levels of customer service, responsiveness, accuracy, and professionalism through continuous training, mentorship, and feedback.
• Analyzed department procedures, service delivery, software, A/V equipment, and other systems to increase efficiencies, improve performance, and ensure customer satisfaction through informed improvements.
• Managed and fostered relationships with customers, vendors, and key stakeholders through effective communication and engagement, delivering a "best in class" experience. Regularly engaged with stakeholders to.
• Utilized financial and operational expertise to develop and monitor KPIs for catering, event planning, and scheduling.

Fairfax, VA, US

• 154 room Courtyard by Marriott.
• Assisted the General Manager in overseeing daily operations and ensuring smooth functioning of all departments.
• Supervised front desk operations, ensuring efficient check-in/check-out processes and exceptional guest service.
• Coordinated with housekeeping and maintenance teams to maintain high standards of cleanliness and facility upkeep.
• Supported financial management activities, including budgeting, forecasting, and financial reporting.
• Played a key role in staff recruitment, training, and performance evaluations.

• Oversee all aspects of hotel operations, including front desk, housekeeping, and maintenance.
• Lead a team, fostering a collaborative and high-performance culture.
• Implement operational strategies to enhance guest satisfaction.
• Develop and manage annual budgets, ensuring financial targets are met or exceeded.
• Conduct regular financial analysis to identify opportunities for cost savings and revenue growth.
• Ensure compliance with Marriott brand standards and local regulations.

Courtyard by Marriott. VA - 230 rooms, Full Service High-Rise Courtyard, $10 Million Gross Revenues. BF Saul Hotels owned and managed.

Courtyard by Marriott. VA - 230 rooms, Full Service High-Rise Courtyard, $10 Million Gross Revenues. BF Saul Hotels owned and managed.

Bethesda, MD, US

Bs, Hospitality Management

Hotel