Marc Le Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

As the Senior Housing Manager (SHM), I lead the property operations teams to ensure that our affordable housing portfolio operates in alignment with the agency’s mission and values: to preserve the diversity and unique culture of Seattle’s International District. I manage all operational, fiscal, and funding-related compliance, and that they are monitored and accurately reported to SCIDpda stakeholders. The SHM also supports management teams through assessing individual strengths, identifying areas of improvement, and providing training to further develop each team to be more effective managers and to better serve the community. In collaboration with other department managers, I assist to revise and develop systems, policies, and procedures to enhance our agency’s property operations. The SHM is involved in the planning and development of new affordable housing projects, and helps to foster existing and develop new partnerships with tenant-housing support agencies and providers to further the agencies mission.

This position manages five high-rise properties in North Seattle (504 units total). The PM performs or provide oversight to a wide variety of supervisory and technical tasks: lease enforcement, maintenance and building coverage management, crime prevention, and community engagement activities. The PM ensures staff and resident compliance with appropriate housing rules and regulations, with community rules, with lease provisions, and with customer service goals. With staff, enforces personnel rules and regulations. The PM will also make hiring recommendations and conduct evaluation of all assigned personnel; as well as, conducting and providing oversight to on-going and routine training of assigned staff in procedures and system requirements.

Recruited as a member of the Housing Operations team that manages the Scattered Sites (SS) portfolio. Manage the daily operations of Central SS properties: administering and implementing agency and federal policies, preparing and reviewing program documents to ensure compliance with funder guidelines, monitoring financial reports, coordinating maintenance of properties, and maintaining positive relationships with tenants.

Promoted to Clinical Support Specialist. Provided case management, and coordinated services for clients, staff, and building facilities at a DESC project in downtown Seattle. Assisted in managing the daily operations of the project, and ensured reports are compliant with project contract regulations. • Developed Services Plans for each of the 52 clients at the project that detailed strategies to meet client-centered goals. Collaborated with other service providers and staff to ensure strategies met the needs of each department before implementation.• Successfully led a team of 5 Residential Counselors in providing case management and other services to clients. Facilitated team meetings that allowed for team member input and feedback to create open channels of communication between project staff.• Scheduled and tracked services provided to all project clients. Gathered service data and created bi-annual clinical service reports to show operational compliance with HUD funding regulations.• Ensured facility standards through conducting monthly inspections. Inspection results were used to track and prioritize issues to be resolved.• Assisted in managing client budgets, and aided in quarterly revisions based on shifting needs.• Maintained successful relationships with partnering agencies through regular communication.Responsible for keeping Project Manager updated on clinical progress through weekly triage meetings to prioritize highest project risks.

Served as first point of contact for clients. Responsible for a variety administrative tasks DESC’s South Lake Union project, under the direction of the Clinical Support Specialist and Project Manager. • Engaged clients using motivational interviewing methods to establish trusting relationships.• Assisted in the facilitation and promotion of activities, support groups, and community meetings.• Managed front office and building operations: filing housing documents, answering phone calls, entering maintenance requests, and assisted in directing clients to appropriate agency resources.• Responsible for creating daily shift reports to ensure continuity of care.• Assisted clinical staff in coordination and implementation of client services set out by Service Plans.• Maintained safety and security of clients through the enforcement of building rules and policies.• Assisted with new client orientations by providing them with information on agency policies, programs, and resources.• Intervened in crises by using verbal de-escalation training.

Master'S Degree, Public Administration

Bachelor'S Degree, Sociology