• Responsible for managing the IT Infrastructure including workstations, POS stations, printers, LAN & Wireless networks, and business software (Field Service Management, Google G-Suite, QuickBooks Online).• Supervised and provided comprehensive training for several employees across IT and inventory departments.• Executed the deployment of the company's Field Service Management Software, implementing robust systems and standards aimed at boosting sales and productivity.• Ensured day-to-day operations and tasks were being fulfilled, completed with accuracy, and provided feedback on performance and improvement.

• Lead Technician serving Telecommunication / Managed Service Vendors involving project management, installing and troubleshooting of Structured Cabling, Telecommunication / Carrier systems, Phone (Analog / VoIP), Routers / Switches, Failover Equipment, Wireless AP’s, A/V Equipment, Security & Surveillance Systems for over 100 clients in the Twin Cities area.• Completed 7x ALDI and 4x T-Mobile New Store Buildouts that involved installing all Layer 1 to Layer 3 infrastructure including structured cabling, network rack & equipment, phone systems, workstations, printers, and POS systems.• Performed Audio/Visual & Digital Signage Installations for high profile Best Buy for Business Clients.

Founded and operated TwelVoltage, a mobile electronics company specializing in the retail and installation of a wide array of technology products for mobile and marine vehicles. Offerings included audio/video systems, computer/network systems, safety and security devices, low voltage electronics, solar/redundant power solutions, and complex wiring systems. Achieved annual gross sales exceeding $230,000 in 2017.

• Responsible for IT infrastructure, building security, and end user support and management for 50 employees / contractors in office and remotely.• Designed, configured and maintained company’s IT infrastructure data center containing 20 MS 2008 R2 servers (Physical & Virtual), UPS/PDU’s, KVM’s, Cisco/HP Switches, SonicWALL Firewall, VoIP (CCME), and remote VPN equipment for overseas contractors.• Lead Support Technician supporting over 1,400 Kiosks (Windows 7 SQL computers) solving a combination of Audio/Video issues, SQL Database Issues, and Windows OS bugs/issues.• Maintained updates, security patches, and bug fixes to customer kiosks and internal company network equipment, servers and workstations.• Designed and developed several types of automation software systems and diagnostics systems for the production and operation of the customer kiosks.• Designed Product User Manuals and Troubleshooting Guides for End User Customers and Low Voltage Installers.

Provided support for managed customer WAN based routers and networks. Responsible for taking inbound support calls, creating support cases and resolving network or circuit issues, and coordinating onsite technicians to customer site locations.

Worked with a NOC team to manage and upgrade the base’s network containing around 300 Cisco/Brocade Switches and 5 Cisco Routers. Provided on-site Level 1 & Level 2 network support to base’s end users.

Graphic Designer for the brands Test Pilot and Accubat.