As the Senior Systems Consultant, part of the Team that facilitates performance/QA testing of in house applications, the first task was to design and architect a new lab to increase the productive of the testing phases while decreasing environment setup time, without increasing the footprint. The request was to allow more application teams to use the performance lab to created automated scripts to run against the application(s) using HP Load Runner 11.x, also making sure that environments were isolated from each workspace.

We help companies supercharge their decision making, by eliminating laborious manual process by up to 90%, improve data consolidation by up to 99%, and improve reporting by up to 95%.Did you know that most employees responsible for delivering information, spend upwards of 50-80% of their time, on manual data preparation, report creation and report updating? And an equal amount of the time, the numbers delivered are either inaccurate or out of date?Did you know that most ERP's aren't designed for reporting (output), as well as processing transactions (input), and when pushed, often fail?Most companies aren’t aware this is happening, or have accepted it as a way of life. When you start to look at the metrics, it doesn’t take long to see the impact. Here are a couple of case studies that break it down:Hatley Little Blue HouseBefore:-Unable to retrieve data from ERP-50% of users (25+) time spent on manual data preparation-Heavy dependency on Excel and redundant work-Unable to provide daily, monthly reports to sales team.-No self-service reportingAfter:-Reduction in manual data preparation and report creation across users: 80% -Improved data quality: 99% -Reduction in manual report distribution: 95% -Consolidated systems into one data mart for reporting -Improved self-service reporting: 90% Renaissance Repair and SupplyBefore:-Multiple databases with no integration-60% of users (20+) time spent on manual data preparation-Heavy dependency on Excel and redundant work-Unable to provide automated daily, monthly reports.-No self-service reportingAfter:-Consolidated database into one data mart for reporting-Improved data quality: 90+%-Reduction in manual data preparation and report creation across users: 80% -Reduction in manual report distribution: 90% -Improved self-service reporting: 85%Get the whole story here: https://docs.wixstatic.com/ugd/0468f3_94a8b52398dd4b928da3f0dd83166dd7.pdf See less

As the Senior Systems Consultant, part of the Enabling Technical Integration Team that is responsible for the overall architect and engineering of new and existing Technologies in the Infrastructure.

As the Network / Systems Administrator, I was part of a technical team that is responsible for the overall management of the network / system environments for all internal projects. Involved in the design and implementation of the Disaster and Recovery environment, the goal was to return Business Continuity within 30mins at a remote site. Constantly analyzing the technology needs for the production environment and implementing the best practices and sound business principles. An essential part of my job was to perform yearly evaluation of the company’s future needs. Then costing of equipment, application and resources needed for following year budget

As the Senior Network Support specialist, I was part of a technical team, which was responsible for maintaining the server environment. Also involved in the design and implementation of technical policies and procedures. I was involved in planning the project to ensure client expectations were met on time and within budget.

As the Technical Support Manager, I was responsible for management of a Technical Team of five IT staff providing IT support services including system maintenance and Help Desk services to over 7,000 clients and corporations in 4 cities across Canada. Mentoring trainees’ on different methods for proper communications skills over the phone and means of accessing the information needed to aid the customer. Organized the time schedule for the Technical Support division. Established a process for conducting monthly performance reviews, providing feedback to employees and identifying tasks that would improve performance. Designed & implemented a Technical Support Manual mapping the network infrastructure, detailing installation and configuration procedures, resulting in reduced planned outages, increased mean time between failure (MTBF) and reduced mean time to repair (MTTR). Yearly evaluation of future needs, costing of equipment, application and resources needed for following year budget Provided Internal IT Support for the head office, while being assigned to several external contracts. Organized an assessment of existing network, security and functionality, which resulted in the recommendation to purchase new equipment and redesign the policy procedures. Configured a monitoring system using Whatsup Gold, which kept track of all servers, notifying the administrator of equipment failure. Implemented the corporate firewall (Eagle Raptor 5.0.1), E-Commerce Server (Site Server 3.0), MS Exchange 5.5 Server and DNS Routing Server. Maintenance of the corporate Web site involving updates to the MS Access Database and editing HTML pages. Setup and implemented a statistical-reporting tool (WebTrends) for the marketing department.