Responsible for managing Citi’s Cyber Intelligence Vendors, including performance, service & delivery, and intelligence taskings (role does not include evaluating and onboarding new vendors).

Served in Collections Management position.

Led Citi’s Third Party Risk Intelligence Program, which explored various avenues in the realm of third party risk, including: Pre-contract due-diligence, continuous monitoring, and providing enhanced awareness and insights to assessors in advance of formal assessments.

The Cyber Intelligence Center (CIC) at Citigroup produces and disseminates actionable intelligence to internal customers and business partners for tactical, strategic, and investigative decision-making, with the goal of protecting Citigroup assets and reputation from cyber-attack and cyber-fraud. Currently a member of the CIC's Client Management & Collection Services team, my responsibilities include a range of activities, including (but not limited to): helping lead our Third-Party Risk Intelligence Program, supporting intelligence collection for our own analysts and a host of internal partners (via internal and external resources), managing some of our critical external partners (vendors), and copyediting analyst papers.

Engaged in managing and optimizing a number of critical projects, including: the publications lifecycle for a host of instructional and operational publications, the operational execution of State and District Initiatives, and Test Security vendor management. Recognized for fostering and developing relationships among internal and external stakeholders to galvanize teams to meet and solution time-sensitive business solutions.

Played a pivotal role in managing the operational execution of Institutional Initiatives while actively engaged in the production of publications to serve the ever-increasing needs of customers and constituents and ensure secure and valid testing.

Oversaw an array of operational facets in a role of increasing responsibility and influence during a pivotal time of transition and growth for the SAT Division. Development in this position took me from serving as office manager to a staff of more than 25 (which included setting up meetings, supervising mailings, managing databases, archiving of publications and organizing supplies and files) to leading ongoing process improvements and developing specialized tracking tools to increase productivity across the division.

Served on a team of committed customer service specialists, providing high-level support and solutions to students, parents, and educators on all organizational services, programs, activities, and resources.

Managed all aspects of facility dedicated to men with special needs, including supervision of staff, managing accounts/budgets, ensuring compliance with State-regulated requirements, communications with internal/external stakeholders and vendors, and coordinating recreational events and activities.