Marc Longanecker Email & Phone Number

Upland, Ca, Us

As the Executive Director of the Pacific Community Center, a non-profit Christian center focused on strengthening the community through faith, family, and athletics, I oversee daily operations to ensure alignment with the center's mission and vision. I manage several housing properties on a 7-acre lot with assets worth over $30 million. My role involves developing and implementing strategic plans to advance the center's mission, objectives, and growth while promoting revenue and profitability. I establish and maintain relationships with key stakeholders, including community leaders, donors, and government officials. Additionally, I oversee budgeting, financial management, and fundraising efforts to ensure the organization's financial health and sustainability. I recruit, hire, and supervise staff, fostering a collaborative and high-performing team environment. I also develop and enforce policies and procedures to ensure compliance with legal regulations and organizational standards. Furthermore, I plan and execute community outreach programs and events to engage and support the local community. I regularly report to the board of directors on organizational progress, challenges, and opportunities. Selected Accomplishments:• Achieved debt-free status for the first time in the organization's history.• Completed a new vision and mission statement to guide the future direction of the center.• Created a site plan for the chapel and a comprehensive 20-year site plan for the entire campus.• Actively engaged with local community organizations, including Kiwanis and the Upland Chamber of Commerce, to strengthen community ties and support.

At Charter Spectrum in Ontario, California, as a Customer Care Supervisor for Internet & Phone Repair, I led a high-performance team of 12-20 agents, aligning their performance with organizational goals through training, supervision, and regular performance reviews. I managed routine attendance and payroll, enhancing employee morale and reducing turnover. By monitoring key performance indicators (KPIs), I assessed business performance and implemented improvement initiatives. I coordinated emergency responses and ECAF escalations, ensuring operational stability. Additionally, I provided continuous floor support and developed succession planning strategies to ensure a steady pipeline of capable employees. Selected Accomplishments:• Optimized operational efficacy through performance enhancement initiatives.• Improved customer satisfaction through quality assurance/control.• Acted as the first supervisor for the new hire transition team at Spectrum, successfully leading a pilot program for a year to develop and maintain an engaging training class and floor environment for new hires.• Completed various LMS modules related to Field Operations and Construction.