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Marc Marcos is listed as VP | Head of Service Desks and Service Management | MBA | ITIL at First Citizens Bank, a company with 6304 employees, based in Tampa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Marc Marcos.
Marc Marcos previously worked as Vice President, Head of Service Desks and Service Management at First Citizens Bank and Senior Director - Head of Global Service Desk, Client Technology Support and Escalation Management at Cwt. Marc Marcos holds Master Of Business Administration - Mba from Ateneo Graduate School Of Business.
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A forward-thinking, collaborative leader with a proven record of providing effective global support to ultimately enhance customer experience. A strategic, data-driven risk-taker deeply vested in incident deflection, user empowerment and workstream automation in a rapidly changing 24/7 high-growth support environment.♦ Operational sustainability, focusing on the People, Processes and Technology♦ Stakeholder in executive-level decisions and execution to achieve IT roadmap♦ Crafting robust analytics to effectively tell the story♦ Entrepreneurial mindset, translating complex ideas into tangible solutions with a pragmatic approach that adds business value. ♦ Positive culture-builder. Strong leadership skills and proven ability to turnaround, build, scale and motivate thriving geographically dispersed global teams who are engaged participants in the long term vision of the organization.
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Raleigh, North Carolina, United States
- Accountable for developing and executing strategic direction and governance for Service Desk and Service Management operations across the banks. - Responsible for the quality delivery of all Tier 1 support interactions, incidents and requests for over 20,000 associates across 600 dispersed branch and campus locations in 30 states.- Build and drive.
Minneapolis, Minnesota, United States
MGEX Logistics, a single proprietorship business, was established in 2014 and is driven to be a reliable, dependable and a professional logistics and transport provider. We have been specializing in providing exceptional logistical services requiring “on-time, the first time” service for its core customers.MGEX Logistics with its 50+ strong manpower has.
Other employees you can reach at firstcitizens.com. View company contacts for 6304 employees →
Akshay Patil
Colleague at First Citizens Bank
Long Beach, California, United States, United States
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Honeycutt Ac
Colleague at First Citizens Bank
Asheville, North Carolina, United States, United States
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Angela Hofnagel
Colleague at First Citizens Bank
Cary, North Carolina, United States, United States
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Yonatan Tadesse
Colleague at First Citizens Bank
Nashville Metropolitan Area, United States
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John Iglehart
Colleague at First Citizens Bank
Dallas, Texas, United States, United States
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Vicki Blackwell
Colleague at First Citizens Bank
Greenville-Spartanburg-Anderson, South Carolina Area, United States
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Janet Nelson
Colleague at First Citizens Bank
Los Angeles Metropolitan Area, United States
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Angela Boldt
Colleague at First Citizens Bank
United States, United States
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Patricia Kliphon
Colleague at First Citizens Bank
Raleigh, North Carolina, United States, United States
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Maria Hernandez
Colleague at First Citizens Bank
Downey, California, United States, United States
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Quick answers generated from the profile data available on this page.
Marc Marcos works for First Citizens Bank.
Marc Marcos is listed as VP | Head of Service Desks and Service Management | MBA | ITIL at First Citizens Bank.
Marc Marcos is based in Tampa, Florida, United States while working with First Citizens Bank.
Marc Marcos has worked for First Citizens Bank, Cwt, Sap, Mgex Logistics, and Ingram Micro.
Marc Marcos's colleagues at First Citizens Bank include Akshay Patil, Honeycutt Ac, Angela Hofnagel, Yonatan Tadesse, and John Iglehart.
You can use AeroLeads to view verified contact signals for Marc Marcos at First Citizens Bank, including work email, phone, and LinkedIn data when available.
Marc Marcos holds Master Of Business Administration - Mba from Ateneo Graduate School Of Business.
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