Analyzes and evaluates requirements in an Oracle Web Center Interaction 10gR3, Oracle Business Process Management 10gR3, and Documentum 6.6 environment, including over 10 custom applications, to coordinate with Infrastructure System Administrators, Database Administrators and Customers.Responsible for ePortal system support and maintenance contracts, equipment procurement analysis, information security.Directly involved with communications to senior managers and decision makers.Support budgeting, forecasting, and strategic planning of related sub-systems and software.Freed up over 300GB of storage space by implementing a Collaboration Cleanup web application for Content Managers. Diagnoses customer issues and production problems, developing solutions to apply timely corrective actions.Represents DFAS ePortal software procurement with surveillance on five software / one labor contract.Based on continual market research, advises management on best software to meet the collaboration intranet needs of DFAS.One of the five core members of Business Case Analysis team, constantly working to improve the current collaboration environment.Researched, constructed requests for information (RFI), scheduled and ran virtual meetings with industry, and crafted final requests for quotes that led to the successful procurement of a personally identifiable information (PII) solutions.

Managed users on Blackberry Exchange Server and Active Directory as an OU Administrator.Performed functional design, management of groups, and coordination with six 87th shop representatives.Managed the data and implementation of branding and message, and “train the trainer” training concerning SharePoint 2007.Served as operating system expert (Windows XP/VISTA/7), providing technical support for entire organization.Directly responsible for providing technical support for entire organization and coordinating the re-image deployment plan and execution for 3.7K client machines across six states.Attended meetings and teleconferences with senior staff at all locations and delegation of authority, to assist team members in executing local site functions.Briefed senior staff on deployment status and resource utilization.Diagnosed and resolved problems in response to customer-reported incidents. Installed, tested, configured, integrated, troubleshot, optimized and maintained customer hardware and software to maximize system availability and ensure efficient and effective sharing transmission of information.Assisted in the installation and integration of system patches, repairs, updates, and enhancements to ensure the delivery of IT services.Supported system resources including performance, capacity, availability, serviceability, and recoverability to ensure the delivery of IT services.Ensured security compliance by reviewing network permissions and access to systems while providing account maintenance.