Marc Murphy Email & Phone Number

London

Infrastructure Services Manager for End User Support EMEA based supporting US, APAC & EMEA.

London, United Kingdom

On site Total IT support for 200 end users at the London office and remote support for offshore users based in America, India and AsiaComplete Desktop support and troubleshooting for 200 London end users. Running on Windows 7 desktop on PC and Citrix Virtual Desktop infrastructure running via HP thin Client terminals running on Linux and Windows EmbeddedSupport for remote sites based in Chennai, Shanghai, Singapore and TokyoCoordinate rollouts Complete support of all Blackberry devicesServer administration Windows 2008 R2 Support of video conferencing equipment (polycom/Cisco/Crestron)Monitoring and ordering of I.T Equipment when neededAssist with building maintenance requests and emergencies when requestedTechnology exposed to in my current position include:Windows XP, 7, Windows Server 2003/2008, MS Office 2010, Outlook 2010, Lotus Notes, Citrix Xenapp 6.5 Xendesktop 5 VDI, Citrix AppCenter /Desktop Director, Appsense, SCCM 2007/2010, Vsphere, Active Directory, Sharepoint, ServiceNow, Polycom videoconferencing, Nortel & Cisco VOIP, Cisco Unity CM and Administration BES 5 & 10, 12 Blackberrys, Windows 2008 R2.ITIL Foundation v3 in IT Service Management accredited I assist all end user issues at 1st/2nd & 3rd Line and escalate to the appropriate team for resolution adhering to strict SLA’s using Service Now.

Total On Site and remote support covering 5 sites Duties Include:Support and complete administration on 22 Windows Servers running 2003/2008 Support and maintenance of over 300 workstations running on Windows 7/XP & NT4Support and installation of all Software including Office 2003/2007, Sage Payroll & Line 50Set up and maintenance of all company network access including Group Policy, permissions. Login scripts, ISA 2005 (internet access) and general access groups, Cisco and Windows VPNAll company backup using Back Exec 12, Symantec Endpoint Protection Anti Virus and general Hardware/Software Support including printers, switches, hubs and projectors.Avaya Phone VOIP Divinity and Index system support setting up and configuringOrdering and purchasing of all IT equipment

1st/2nd LineSupported a vast array of companies small, medium to large by remote or on-site support Duties include full installation and troubleshooting of:All client workstations. O/S's exposed to are Windows 95, 98, ME, NT4, 2000 and XP Home and professional, Mac OS XAll hardware and software including all Microsoft Office suites from 97 to 2003, Lotus Notes, Sage Line 50 Networking Ethernet and Wireless issues using TCP/IP and DHCP.Routers,Switches, Hubs & PrintersAll internet & email installation, configuration and supportRemote Access for clients to connect to there companies network using VPN, Terminal Services, Citrix, VNC, remote Desktop Connection and PC Anywhere.Other duties include:Server admin, Active Directory, Exchange 2000/2003, Backup using software such as NT backup, Veritas and Arcserve. Servers exposed to run Windows NT, 2000/2003 Small Business. Symantec, Sophos & Mcafee Anti VirusServer Hardware and Software installation

Bsc (Hons), Business Information Systems

This three year course focused on providing me with a broad base of information systems skills and understanding. I learned.

Education record