Technology And Digital Operations Leader: Devops, Digital Transformation, Infrastructure
Gerdau Long Steel North America
Lead 10 direct reports and supervisors as well as 25 indirect reports responsible for Cloud, Network, Wireless, Mobile Devices, Servers, Voice, and user support. Build a Culture of trust, openness, personal empowerment, and ownership of the results.Build Knowledge & Skillset roadmap and drive training and education plan.Clouds: AWS, Azure, SoftLayerCloud Transformation: Migrated 300+ applications from a colocation data center to the cloud. Implemented Lift and Shift approach to IAAS, converted some to PAAS and replaced some applications with SaaS solutions. New applications are AWS cloud-first.Operations of DevOps pipeline technologies/methodologies/tools including GitLab, Jenkins, Terraform/Cloudformation, Ansible, and Sonar CubeImplemented Office 365 migration from Exchange on-prem for over 5000 users.Implemented and Supported VDI's including Citrix and MS RDS.Monitoring and Alerting: Nagios, Solarwinds, DatadogImplemented Agile Culture: DevOps, Kanban, Ceremonies, etc.Reliability Engineering: Applied a high-reliability approach to prevent downtime.Transform from Service Desk to Digital Desk implementing digital channels and reducing calls by over 80%.Supporting Digital Transformation Projects: Robots/Co-bots, Robotic Process Automation (RPA), ChatManage $30M cost center and $4M CAPEX budgets.Vendor Service Delivery Management of SLA's / KPI's and cycles of continuous improvement. Negotiation of contracts and Master Service Agreements Create Architecture roadmap and drive standards documentation.Cyber Security: Support SOX compliance controls/audits, and drive security projects such as Bitlocker, MultiFactor Authentication, and Policy documentationMPLS to SDWAN Transformation, T1s, Direct Internet AccessImplementation of hyperconvered technologies for edge applications.Tanium and SCCM Endpoint management.Operating System: Admin/Support of Windows, MAC, Linux and Unix4221 W Boy Scout Blvd Tampa FL 33607