Marc Neale Email & Phone Number

Doncaster, England, United Kingdom

Doncaster, England, United Kingdom

My role was to ensure the smooth running of the Security Operations Centre. The SOC opened in February 2020 so I was there to assist in the setup of the IT infrastructure. As the main technical lead on site I assisted with adding clients to the monitoring system.Part of my role was the support of several key applications. These included:• SureView Immix• Blackberry AtHoc• Microsoft Power BIDay to day support was also given to:• Hardware – servers (Dell EMC servers), network equipment (SonicWALL firewalls and Netgear switches), SOC PC’s and IP Phone system• Software – Windows Server 2019, Windows 10 Pro, Office365, Active Directory, Exchange• CCTV systems both on site and remotely

Ferrybridge

My role was to help users within SSE with their IT related issues, providing support up to 3rd line. Users logged faults or requests and as part of a small team I responded in a timely manner and took ownership of issues. This varied from client application requests such as installing Microsoft Office or software faults such as operating system issues on a PC. The hardware I supported included desktop PC's, thin clients, laptops, servers, IP phones, smart phones and printers, MFP's etc.The sites I supported also varied massively. Due to the nature of SSE's business they included offices, gas storage sites, wind farms, power stations (both coal and gas) but also mobile engineers. I was based at Ferrybridge 'C' Power Station.My day to day tasks included but were not limited to:• Administrating users and Windows based operating systems within an Active Directory domain• Deploying software onto PC's and Laptops via a Microsoft SCCM environment• Maintaining networks using tools such as DHCP and DNS• Use of most Microsoft products such as Windows, Office, Outlook and SharePoint• Using Microsoft Office 365 including Skype for Business, OneDrive and Teams• Enforcing corporate IT security policies such as passwords, encryption, removable media and data transfer• Creation of documentation to assist other engineers so that time isn't wasted repeatedly fault finding the same faults• Assisting with Citrix issues• Configuring and supporting power station specific applications such as OSI PI, Traka, MERS and Genesis+• Complying to incident and request SLA’s using the ServiceNow systemI was also involved with project work such as:• Assisting with the setup of thin clients and IP phones in call centres for 600+ users• Planning and undertaking Windows migrations from Windows XP to Windows 7 for 500+ users• Monitoring Windows desktop patching • Planning and undertaking Windows 10 upgrades for 2000+ laptop users

Pontefract

Working as a contractor on various sites, mainly power stations, my duties were based around maintaining process computer networks to ensure the smooth running of equipment on plant. This included building computers/servers, installing and configuring software and also installing and configuring network equipment such as switches, routers and firewalls. Due to the nature of my work I have gained a good working knowledge of a lot of network based equipment but my main skilled areas were:• Administrating Microsoft Windows operating systems, both client versions and server versions from Windows NT4 through to Server 2008• Windows Server components such as Web servers, DHCP, WINS etc.• Microsoft Office 97 through to 2010• Microsoft SQL Server 2000• Cisco IOS operating systemsI gained experience in installing Cat5e/6 network cabling, including terminating into patch panels / data outlets and testing. I also created a site bulletin board system that updates with the latest news that is still used at Ferrybridge ‘C’ Power Station to this day.

Wakefield, United Kingdom

Doing general warehouse duties such as picking and packing items. This was on a part-time basis whilst I was studying at Doncaster College.

Doncaster, United Kingdom

Duties included site PC maintenance, website design/maintenance and electrical work. I gained knowledge of various Tunstall warden call systems and also gained skills in soldering and assembling PCB's Etc.

Hnd, Computer Studies, Merit

Education record

Symantec Endpoint Protection Administrators course Microsoft Outlook/Exchange Administrators course Microsoft Virtual Academy - OneDrive.

Hnc, Computer Studies, Merit

City & Guilds, Microcomputer Technology

Gcse