Alexandre Nikpayam Email & Phone Number

Paris, Île-De-France, France

Paris, Île-De-France, France

Paris, Île-De-France, France

Assisting customers requirement to seek and meet their needs (about 70 contacts per day)Commercial rebounds in banking and insurance productsSale of products ( Credit cards, saving account, insurances, loan )Achieving key performance indicators (KPIs )Meet and exceed weekly and monthly sales goalsProviding solutions, offerings recommendations, Advising the customersEnsure adherence to all company policies and procedures

Dublin, County Dublin, Ireland

Managing inbound and outbound calls (about 70 contacts per day), and chatline Meeting and exceeding team targets which were set daily and for overall month byknowing hertz’s full products and cross-selling and up-selling, to new and existingcustomers B2C and B2B Recommended potential products and right services to suit a customer’s need byphone and by chat to B2C and B2B by focusing on the needs of the costumer andassisting customers with returns and providing alternative solutions. Transforming maximum calls or chat to sale, by keeping high level of customersatisfaction and by following the call quality policies of Hertz Working on different task to keep high productivity (call, chats, MCC, customerservice) Participating to groups meetings face to face or by video call to analyse the constantlyimproving market with my teams and managers. Good at keeping update my manager and teams on the Hertz internal changed. Ensuring the adhesion to all the company’s policies and procedures and the GPRpolicies Follow up the claim of the customer to resolve the cases on salesforces.

Dublin, Ireland

Fully literate in the software packages used to manage the customer’s records, Salesforce, CSP, Hotmail, Troubleshooting.Responsible for service contact with clients, assuring a high level of customer satisfaction.Provided first class support within a call center environment and managed a high number of incoming calls for customers for France.Building lasting relationships with customers and ensuring they feel supported and valued.Engaging in active listening with callers and making sure to calm angry customers down.Responding accurately and efficiently to callers, explaining situations, and providing them with answers.Follow up the demand and claim of the customer to resolve the Cases.Providing solution,offering recommendation,Advice customer,To Keep detailed records of customer interactions and customer account details.Recommended potential products and right services to suit a customer’s needs.Making sales and up-selling, providing recommendations for products.Ensuring the adhesion to all of the company’s policies and procedures.

Swords, County Dublin, Ireland

Assist customers with their requirements for our products (approx. 100 contacts perday) Providing them with excellent product knowledge and helping they find the rightproduct for them. Interacted with clients and resolved their queries face to face and by phone. Assisting customers with returns and providing alternative solutions Influencing and increasing sales to achieve sales targets and KPI indicators. Capturing customers data within the company software

County Dublin, Ireland

Londis, Burger King, Nespresso, Selected

Paris, Île-De-France, France

Joaillerie d'englemond, Gorat, Karly

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies:

Advanced Certificate In Business Studies, Business, Management, Marketing, And Related Support Services

Fetac Level 5 In Business Studies, Business Administration And Management, General