Marc Olivas, Mba Email & Phone Number

Albuquerque, New Mexico, United States

As a Consultant, I focus primarily on Onboarding and Customer Success Strategies with clients of all types of business backgrounds. I Help clients Onboard their SaaS platforms and establish milestones, best practices, and integrate platform usage into daily workflow effectively. I also continue to develop documentation around onboarding and help ensure a streamlined process of project management is implemented around each SaaS deployment.

Albuquerque, New Mexico, United States

I work with clients ranging from enterprise-level businesses to smaller non-profit organizations. My role requires me to be both an Onboarding Specialist as well as a Training specialist and CSM to ensure a successful implementation. As a Client Success Operations Manager at Ivanti (Formerly RiskSense), I am responsible for partnering with organizations as they establish a cybersecurity cadence, integrate RiskSense into their security architecture, and ensure they are properly onboarded, trained, and supported on an ongoing basis. I also focus on the tactical advancement of the account, coordinating API integrations, support issues, and SAML. I also act as a Project Manager to coordinate internal and external teams ensuring goals are managed and completed on time. I am also responsible for advanced training documentation (as well as user guides) and coordinating RFP submissions. Key Accomplishments:-Project Management for large-scale customer rollouts -Development and Management of Customer Onboarding Program: Protocol, Procedures, Training, Implementation -Development of new customer training guide- Led Security Engagement reply process and submissions- Onboarding and Customer Success/renewal of State Agencies and Fortune 500 Accounts- Maintained renewal rate of over 90%- Managed Net Promoter Score rollout and ongoing outreach- Outstanding Colleague Awards: Q1 2021 for Initiative Q3 2019 for Teamwork

Account Director for North American and International accounts. Client Onboarding, Training, Account and Relationship Management, Contract Negotiations and Administration. Responsible for retention, technical knowledge of services, and account growth. Relationship management is key and I always approach client interactions as a partnership based around honesty, respect and a true interest in the client's organization and goals.Key Accomplishments:- Part of small team chosen to launch new company, stabilize accounts, and secure renewals- Developed Account tracking procedures and renewals sheet in Excel and in Sales Force- Maintained client retention of 75-80%- Secured Renewals and relationships on account base of over $2,000,000

Managing the on-boarding of new platform accounts. Ensuring clients have a smooth start on their Platform by making sure they have a point person to answer initial questions and facilitate a walkthrough. From there, I had an ongoing management role on the product side of the client's account. I conducted outreach, collected feedback, and found solutions to problems to ensure platform satisfaction.I also worked closely with the development team/ product roadmap to improve the platform on a technical level to reflect client needs, suggestions, and overall functionality. Key Accomplishments:-Increased retention rates by over 20% over the course of a year-Developed New SOP, client training documentation, and onboarding/renewal processes-Outstanding Corporate Colleague Award 2013 and 2014

As a Training Specialist, I was responsible for learning new technology products and services offered by PR Newswire to clients. I helped set up accounts and occasionally conducted sales demonstrations of the products when needed. After the setup, I engaged clients directly by scheduling meetings with their PR reps, communications professionals, directors, CMO's ect. for detailed training and walkthroughs of their new product. I would organize the meeting and ensure that necessary features were accurately shown to the clients depending on the time frame available. I also conducted internal trainings and meetings with new hires at the company and for sales reps who need to learn more about the products they were discussing and selling to clients.Finally, I helped facilitate the launch of a new product in development- QA testing as well as migrating clients from an older product to the new product. In the migration process, I was responsible for client setup, outreach, and training on the new platform.Key Accomplishments:-Led Billing Renewal Project that uncovered over $100,000 in unbilled revenue-Successfully transitioned hundreds of clients to the new Agility platform upon release

As a Sales Associate at Staples I sold business technology (ie. computers, printers, mobile devices) to customers. I would discuss the customer need with them and then recommend several product solutions to meet those needs to complete the sale.

Master Of Business Administration - Mba

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication, 3.6

I started off vigorously pursuing a degree in either chemistry or biology. After many math, science and lab courses, I realized that I.