Marc Onrubia Email & Phone Number

Philippines

Philippines

United States

Primary Tasks:● Answer all calls – greet callers, provide required information/action, schedule delivery, transferto appropriate P2P employees, if required.● Schedule Deliveries/Installs/Pick-ups/Moves with customers – calling, texting, emailing – offeringnext available dates.● Providing customers with delivery window the day before delivery or 2 days before delivery forthe 2nd day on a 2-Day truck– calling, texting/emailing (IDLS will be used in the future to initiatecontact and track then follow up, for now it is manual)● If requested by CS Supervisor or Dispatcher - call customers who made need to be rescheduledto a different date.● Update P2P and Client systems with appropriate information – e.g. scheduled delivery date,contact notes, general delivery notes.● Reply to all inquiry emails sent to customerservice@p2pmoving.com requesting updates onscheduled delivery dates, have items been received or not, etc.● Track/Monitor progress of trucks daily – monitor windows versus ETA/actual time, take action ifneeded e.g. if the truck is running late or truck broke down etc. Communicate with Dispatcher/FieldManager as needed for this.

Philippines

Duties:● Assist with the specific needs and scope of the projects for both Oragon DMS and its clients.● Community building both on social media platforms as well as in person● Manage and grow communities. Manage members, improve the community, and help 10xour growth this year● Persuasion, marketing, working with the psychological effects of people's buying decisions● Connect and write to influence/inspire and persuade the masses● Oversee work on specific projects and work with team members to complete the necessarytask● Assist with educational resources, webinars, seminars, technical presentations, promotionalitems, etc. to continue to educate and promote The Company.● Establish, populate and maintain communication of projects, time sheets and proposals onFlock, Trello, Google docs and any additional software which we decide to implement anduse.● Engage in routine communication with clients when necessary, collaborators, team members,managers and partners to maintain a cohesive and timely response to provide amazingcustomer service.● Assist in recording selected projects in images and stories for use in blog posts, pressreleases, feature articles in magazines, etc.● Establish, populate and maintain promotional campaigns● Assist in the preparation, organization, management and participation for regional andnational seminars, events, conferences and presentations representing The Company.● Assist in the preparation of proposals, pricing, web & print promotions, etc.● Maintain online customer support● Assist in the development of both physical and an online business plan and integratedconcepts● Assist in the development of new brand strategies and product offerings● Work at HUB/Office during assigned days/times as scheduled by Manager/Owners● Handling admin tasks like paperwork, email management, payment reminders,communicating with partners, firms, and such, etc. when needed.

Philippines

● L2 Elite Specialist.

Philippines

● Handles level 1 agents for JetStar Australia.

Philippines

● Customer service representative for QuickBooks.

Philippines

● Started as an agent then promoted to an apprentice team manager.