Heading up the Service consisting of Server infrastructure and operations, SQL, Networks team, EUC, and tech services projects.

- Over all responsibility both Systems Operations and Systems Infrastructure teams, and line managing x2 principal engineers.- Responsibility for the server infrastructure, the operational and maintenance requirements of it, the security, and high availability of services hosted on it.- the operational capacity and functionality of the infrastructure, including a SQL environment. This includes related ITIL practices such as incident management, improvements, risks, changes, and problems.-Ensure the management of infrastructure projects and delivery of new initiatives are implemented efficiently, timely, and in line with Trust and regional strategical objectives. - Responsible for DR and BC planning.-Positioning technology as an enabler of business strategy, driving efficiency. Undertakes regular capacity planning reviews.-Line management, recruitment, HR functions.-Report writing, internal and external data audits, and participating in and facilitating technical exercises and pen tests.

• Line managing a team of engineers to maintain the operational function of the IT infrastructure through::- Building & maintaining physical and virtual servers, Winserv, SQL server, Linux (various editions).- Planning system migrations and upgrades.-Daily maintenance checks, Backups, Patching, Second and Third line support, FPOC, Third Party Access Requests, Active Directory, Group policy, On call Support.• Business Continuity Planning, command, and control.• Licensing position management.• Change Advisory Board member.• Cyber security awareness and incident management.• System manager responsibility for a number of systems.• On Call IT Manager rota member.• Policy and process creation, continual improvement planning, and general documentation management. Creating papers to senior management and committees.• Representing the Systems Operations Team at various stakeholder meetings and to project teams, communicating technical information to a wide variety of audiences.• General line management duties, performance management, metrics, recruitment.

• Risk management departmental lead. • Incident management departmental lead.• Business Continuity Management lead.• Health and safety lead/ deputy chair.• CMDB monitoring & reporting.• Change Advisory Board member.• Advising and implementing ITIL best practice within teams.• ISO9001 guidance (certified for Implementation and Internal Auditor).• KPI production and analysis.• Dashboard production.• SQL (basic, for reporting).• Representative of IMT with Stakeholders in both information technology and clinical settings at various levels from departmental to board.• Supporting both the IM&T Business Manager and Chief Support Officer directly.• FOI requests and Information Governance compliance.• Assisting third-party audits on the department (financial/operational/cyber).

• Management of paper and electronic documentation governance within the Trust.• Assisting Documentation Steering Groups in the rationalisation of all patient-notes documentation.• Building working relationships throughout the trust service lines.• Liaising between IT departments and the hospital to ensure business continuity during the role-out of projects.• Line managing a small team. • Leading on the evidence gathering for the BS10008 Audit.• Assisting with the creation of evidence for the BS10008 Audit, e.g SLSP's, Risk Assessments, SOP's, APN's, BCP, Internal Audits.• Representing the Document Management System and the BSI Accreditation team at stakeholder meetings at all levels.• Preparing presentations and papers for senior management.• Performing gap analysis and internal audits on behalf of the IT department.

• Prepping both deceased and live patient files as part of the On-Demand team.• Proficient in Kodak Capture Pro software to both scan and index physical documents into electronic format. Also proficient the Quality Control process.• Used iPM (Plymouth Hospitals Trust's secure records management software) in order to transfer, track, and trace patient files accurately.• Became expert at the creation and management of various medical records as part of Day-Forward team and Historic Unfiled Document Team. • Working in the main records archive ‘pulling’ clinics using pick sheets.• Assisted in the creation of Scanning Bureau SOP's.

(Employment gap between May 2010 and January 2014 for University study)• Day and Twilight shift roles • Accurate high-speed packing of magazines, newspapers, and part-works on a production line. • Working in a fast paced and time sensitive environment to ensure trunking and publishing contracts are met. • Regularly involved with staff training and supervision of new intakes and temporary workers. • goods-in assistant. • Stock taking. • Basic mechanical maintenance of TWI packing line and strapping machines. • Upholding the company’s recycling policy through waste separation and using industrial balers. • Working with permanent staff and temporary workers from different social backgrounds and nationalities.

Night shift - Accurate Data entry/ Keyboard skills.

Qualified Area Systems Operator• Combat communications using radio equipment, cabling, and antennas. • Enacting standard operating procedures on communications equipment and running diagnostic tests.• Leadership skills.• First aid trained.• COSH trained. • Fire piquet experience. • Teamwork skills. • Working outdoors in all conditions and often in high pressure situations.