Marc Pawlaczyk Email & Phone Number

Luxembourg

Luxemburg, Luxemburg

Luxemburg, Luxemburg

• Duties and Responsibilities:
• Supervises the organisation's 12 PCI compliance programmes, overseeing planning, execution, and monitoring activities to ensure seamless adherence to PCI DSS requirements.
• Crafts, upholds, and enforces policies and controls, fortifying PCI compliance standards and fortifying data security measures against potential breaches.
• Acts as the central conduit for PCI compliance matters, fostering fluid communication and collaboration among internal stakeholders, external auditors, and regulatory bodies.
• Conducts routine risk assessments, swiftly identifying and prioritising threats and vulnerabilities, and deploying proactive risk management strategies for effective mitigation.
• Assesses and manage relationships with third-party vendors and service providers, guaranteeing their alignment with PCI DSS requirements and bolstering overall security protocols.

Luxemburg

• Duties and Responsibilities:
• Played a crucial part in the creation and application of policies, working with important parties to set up and enforce strong rules, practices, and controls that complied with PCI DSS specifications.
• Educated staff members on security procedures and best practices through training and awareness workshops, creating an environment where security awareness and responsibility are elevated across the whole company.
• Worked closely with incident response teams to look into and handle security events, putting in place practical steps to reduce risks and stop them from happening again.
• Oversaw compliance checks and internal and external audits, making sure that PCI DSS regulations were followed flawlessly and that any audit findings were dealt with quickly and effectively.
• Found ways to automate and streamline processes, and then put those innovations into action to increase the efficacy and efficiency of PCI compliance efforts.

Luxembourg

• Duties and Responsibilities:
• Conducted rigorous assessments of systems, processes, and controls to maintain PCI DSS compliance, employing advanced tools and methodologies.
• Produced detailed reports documenting compliance activities, findings, and remediation efforts, ensuring transparency and accountability.
• Championed initiatives for process optimisation and automation, streamlining compliance activities for greater efficiency.
• Evaluated emerging technologies and trends to proactively address evolving security challenges and requirements.
• Cultivated strong relationships with external auditors and regulatory bodies, facilitating smooth communication and cooperation.

Luxembourg

• Duties and Responsibilities:
• Served as a knowledgeable resource on PCI compliance matters, providing guidance and support to colleagues and stakeholders.
• Acted as a liaison between management, regulatory bodies, and internal teams, ensuring clear and effective communication channels.
• Led efforts to integrate security awareness into the organisational culture, encouraging proactive risk management behaviours.
• Implemented robust incident response procedures and protocols, ensuring swift and effective action in the event of security breaches.
• Continuously monitored industry developments and regulatory changes, adapting compliance strategies accordingly to maintain alignment with best practices.

Luxembourg

• Duties and Responsibilities:
• Conducted thorough investigation and resolution of customer issues and complaints, ensuring prompt resolution and high levels of satisfaction.
• Managed the preparation and installation of diverse payment services hardware, including Linux servers, routing boxes, payment terminals, MySQL databases, and software-based solutions, resulting in streamlined.
• Maintained quality communication with customers via email and telephone channels, fostering positive relationships and ensuring a clear understanding of customer needs.
• Leveraged expertise in service desk management, incident management, and incident response to proactively address challenges and maintain smooth operations, contributing to a culture of excellence in service delivery.

Luxembourg

• Duties and Responsibilities:
• Cultivated strong customer relations and facilitated quality communication via email and telephone channels, ensuring prompt resolution of inquiries and issues, and enhancing customer satisfaction and retention rates.
• Coordinated with internal teams to identify opportunities for process improvements and enhancements in service delivery, contributing to the overall efficiency and effectiveness of operations.
• Upheld company standards and policies while consistently delivering exceptional service and support, thereby fostering a positive brand image and contributing to the organisation's success and growth.

• Duties and Responsibilities:
• Developed internal audit plans and guidelines, ensuring thorough coverage of all relevant aspects of information security management systems (ISMS) and ISO 27001 certification requirements.
• Conducted comprehensive reviews of certification reports, identifying areas for improvement and ensuring alignment with ISMS and ISO 27001 standards, thereby enhancing the effectiveness of organisational security.
• Prepared internal procedures for reviewing ISMS, establishing clear protocols for assessing compliance, identifying vulnerabilities, and implementing corrective actions to strengthen security posture.
• Exhibited proficiency in service desk operations, customer experience, incident management, and incident response, leveraging this expertise to address client needs and ensure the successful implementation of ISMS and.

Luxemburg

Customer relations, quality communication via chat, e-mail and phone. Investigation of problems and complaints reported by customers. Training of new Junior Customer Service Representatives.

Freelance Security Analyst / ISMS & ISO 27001 ConsultantPreparation of internal audit plans and guidelines. Review of certification reports and preparation of internal procedures to review the ISMS.

Région De Cologne, Allemagne

Preparation, implementation and follow-up of ISO 27001 audits and certifications. Preparation of audit logs, audit reports and client proposals. Consultant responsible for ISMS certification based on ISO 27001 guidelines for design, specification and maintenance. Database content management and single point of contact for clients with the certification.

Région De Saarbrücken, Allemagne

Create test cases and test plans. Documentation of verified bug reports in management databases. Follow up bug reports and verification tests. Testing of hardware and software based on scheduled and self-generated test plans. Responsible for full time coverage of IT bug issues and ensuring compliance and documentation of agreed proposals. Responsible for.

Région De Saarbrücken, Allemagne

Responsible for compiling statistical reports on the telecommunications network. Also responsible for compiling staff productivity reports. Provided technical support to new staff and was responsible for induction training on technical systems. Project planning and delivery of a new call centre site. Main point of contact for suppliers and business.