Marc Pluck Email & Phone Number

London, Gb

London, England, United Kingdom

• On-boarding datasets and assets efficiently, ensuring accurate and timely delivery to clients.• Providing dedicated broker support, addressing querying and resolving issues promptly to maintain client satisfaction.• Supporting data sales efforts by assisting in preparing sales materials, conducting market researching, and identifying potential leads.• Conducting analytical tasks to generating insights and reports, aiding decision-making processes for clients and internal stakeholders.• Managing data effectively, including organizing, storing, retrieving, and quality assuring measures.• Engaging in vendor managing activities, monitoring performance, and resolving disputing.• Handling live data feeding, ensuring uninterrupted flowing and troubleshooting any issues that arising.• Managing data capturing processes, ensuring completeness and accuracy of information.• Administering Bloomberg and Refinitiv permissions, maintaining compliance and user accessing.• Proficiently managing financial infrastructures including TREP, ATS, Contex, and FIX/ETA Protocoling.• Analysing/Troubleshooting FIX/ETA Protocol for efficient data transmitting and communicating.• Covering a diverse ranging of asset setting including Foreign Exchanging, Interest Rate Derivatives, Interest Rate Optioning, Inflating, Crediting, and Rating, among others.

London, United Kingdom

Responsible for ensuring that staff are motivated, monitored and measured in line with company targets and performance standards; that any gaps in performance or quality are quickly identified and addressed; and for producing accurate reports on team performance for senior managers. ● Preparing daily workloads for staff & coordinating the daily allocation of work.● Monitoring & reporting on standards & performance targets.● Praise team members and creates a positive working environment.● Motivating the team to achieve high standards and targets.● Mentoring and training up junior and new staff.● Providing prompt and accurate information on individual performance.● Manage/plan projects for the Support Team.● Liaising with the lead brokers and executive officers on ongoing projects.● Deal with all Hardware/Software break/fix escalations.● Deal with all Voice broking break/fix escalations. ● Planning of out-of-hours of Hardware/software upgrades● Investigate long term issues and report findings to relevant parties; network, server etc.Key Projects:● Upgrading/Rollout of Windows 7 to XP environment.● Upgrading/ Rollout of Windows 7 to 10 environment.● London Floor Migration – All Brokers\back office equipment relocation.● Microsoft Exchange upgrade – Office 365

London, United Kingdom

To provide second level technical support for interdealer brokers and all back office employees covering all platforms and software. Deliver very high quality of troubleshooting to clients first hand as well as phone and email response. • Attend and fix any hardware/Software relate PC problems• Attend and fix any voice related problems• Work with project team and 3rd line support when required• Attend and fix any dealer board problems• Attend and fix any network problems• Responsible for reporting line faults and ensuring they are resolved in a timely manner.• Investigate long term issues and report findings to relevant parties, eg network, server etc• Configuration and deployment of Cisco Hardware. • Management for Blackberry phone users including; Creation/configuration of accounts, Sync and diagnostics. • Build and deploy Laptops/PC's as required checking that the necessary software is loaded properly.• Understand TCP/IP to allow for troubleshoot of basic client/server issues.• Manage and conduct physical patching for users and ensuring all changes are recorded on the patching schedule.• Make all amendments to Jade (Dealerboard system) as appropriate

London, United Kingdom

To provide technical support for interdealer brokers and all back office employees covering all platforms and software. Deliver very high quality of troubleshooting to clients first hand as well as phone and email response. • Answer and co-ordinate all incoming calls, emails, internal and external to the helpdesk and IT department in a polite and professional manner, ensuring they are dealt with or forwarded on accordingly.• Update systems and spreadsheets accordingly• To assist the IT Team in establishing a Helpdesk function within the London office – this is a start-up department and requires a flexible, can-do approach.• To bring experience & knowledge in Helpdesk administrative processes, to help establish best practice• Prioritising and managing call stacks• Adding PC’s to domains, installing printers, till drawers and other hardware and software installations• Troubleshooting connectivity and TCP/IP issues within the store and often working with on-site engineers

To provide second-level support and analysis for the Microsoft Navision Store System issues, at HO and Stores, from a technical and business perspective. To answer queries and assess the need for escalation to development. To understand and support the integration of Navision with other systems, i.e. ICAN (Middleware), SAP (BW & R3P) & OBS, and the consequences of changes within Navision that impact other systems.

Vce - Ict, Intermediate General National Vocational Qualification

Activities and Societies: VCE - ICT Serving Organisations ADV (E) Systems Analysis ADV (E) Intermediate General National Vocational.

Education record