Marc Pluck Email & Phone Number

London, GB

London, England, United Kingdom

• On-boarding datasets and assets efficiently, ensuring accurate and timely delivery to clients.
• Providing dedicated broker support, addressing querying and resolving issues promptly to maintain client satisfaction.
• Supporting data sales efforts by assisting in preparing sales materials, conducting market researching, and identifying potential leads.
• Conducting analytical tasks to generating insights and reports, aiding decision-making processes for clients and internal stakeholders.
• Managing data effectively, including organizing, storing, retrieving, and quality assuring measures.
• Engaging in vendor managing activities, monitoring performance, and resolving disputing.

London, United Kingdom

• Responsible for ensuring that staff are motivated, monitored and measured in line with company targets and performance standards; that any gaps in performance or quality are quickly identified and addressed; and for.
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Monitoring & reporting on standards & performance targets.
• Praise team members and creates a positive working environment.
• Motivating the team to achieve high standards and targets.
• Mentoring and training up junior and new staff.

London, United Kingdom

• To provide second level technical support for interdealer brokers and all back office employees covering all platforms and software. Deliver very high quality of troubleshooting to clients first hand as well as phone.
• Attend and fix any hardware/Software relate PC problems
• Attend and fix any voice related problems
• Work with project team and 3rd line support when required
• Attend and fix any dealer board problems
• Attend and fix any network problems

London, United Kingdom

• To provide technical support for interdealer brokers and all back office employees covering all platforms and software. Deliver very high quality of troubleshooting to clients first hand as well as phone and email.
• Answer and co-ordinate all incoming calls, emails, internal and external to the helpdesk and IT department in a polite and professional manner, ensuring they are dealt with or forwarded on accordingly.
• Update systems and spreadsheets accordingly
• To assist the IT Team in establishing a Helpdesk function within the London office – this is a start-up department and requires a flexible, can-do approach.
• To bring experience & knowledge in Helpdesk administrative processes, to help establish best practice
• Prioritising and managing call stacks

To provide second-level support and analysis for the Microsoft Navision Store System issues, at HO and Stores, from a technical and business perspective. To answer queries and assess the need for escalation to development. To understand and support the integration of Navision with other systems, i.e. ICAN (Middleware), SAP (BW & R3P) & OBS, and the.

Vce - Ict, Intermediate General National Vocational Qualification

Activities and Societies: VCE - ICT Serving Organisations ADV (E) Systems Analysis ADV (E) Intermediate General National Vocational.

Education record