Marc Reyes Email and Phone Number

● Analyze and synthesize information obtained from a large number of people● Elicit the actual needs of stakeholders● Facilitate communication between organizational units● Play a central role in aligning the needs of business units with the IT capabilities● Serve as a “translator” between business and IT● Do information gathering and documentation of business processes.● Evaluate the projects (web and mobile apps) to support business requirements andcome up with possible recommendations or solutions.● Document high-level systems design including logical architecture, system flow,and interface standards that will be used by the developers for their detailed designand programming● Discover, organize, and clarify business needs and review/produce specifications● Be able to manage multiple projects simultaneously

● Acted as an information source and communicator between business branches● Understood strategic business needs and plans for growth● Analyzed the design of technical systems and business models● Utilized IT data for business insights and analyzed business needsSourced and implemented new business technology● Produced reports on application development and implementation● Ran tests and analyzed data to inform business decisions● Monitored deliverables and ensured timely completion of projects● Updated, implemented, and maintained procedures● Ensured solutions met business needs and requirements● Led ongoing reviews of business processes and developed optimization strategies● Collaborated with Technical Analyst and Development Team to ensure understanding of specifications● Suggested changes to senior management using analytics to support recommendations● Actively participated in the implementation of approved changes● Conducted insightful, ad hoc analyses to investigate operational issues● Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions● Handled multiple projects using the Software Development Life Cycle (SDLC)

● Collect, analyze and process financial market data from various data sourcesand into the database utilized by the team, having a completion time of lessthan 2 hours per document, and giving the company's product tracker anupdated KPI analytic of the companies.● Focus and ensure that the integrity of the company's financial marketinformation is intact.● Provide timely, accurate and reliable demographic and statistical financialmarket data on internal database and to internal/external clientele.● Fix the audit resolutions and recommendations coming from qualitycontrol\policy team based on specific guidelines.● Fulfill the research/analytical/ market study needs as and when required/requested by the external clients in order to procure and retain future/currentbusiness.● The job also involves reporting and maintaining records of work done on atimely basis.● Share ideas and best practices from a process improvement perspective● Q1 2023 100% consistency in validation audit● Q1 2023 100% consistency in manual audit● Q1 2023 RTO - Top certificate in having the least amount of work days athome.

● Social Media Handling● Trend Research● Communicating with other brands

● Customer Service Assistant with Insurance (Car, Health, Life, Medicare/Medicaid)● 80% success rate on sales transfer