Marc Reynolds Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Directed a multi-disciplinary account team of 30 individuals across the US and Mexico focused on driving performance and results. Managed P&L, new business pricing, contract negotiations, and ensuring profitability and compliance. Recognized as an SME on TMC’s client-facing technology: conducing onboarding and training demos to enhance user proficiency.• Administered all significant changes associated with the implementation of $1B annual domestic freight spend for a fully outsourced global enterprise client in the food and beverage sector.• Exceeded quota goals, achieving 30% revenue growth above plan for FY2023 and 10% above plan for FY2024.• Delivered $15M in transportation savings for the client in FY2023, with projected savings of $18M for FY2024.• Implemented and maintained 30-50 continuous improvement and cost-saving projects, significantly enhancing efficiency.

Chicago, Il, United States

Developed and led impactful customer business reviews, enhancing client relationships. Spearheaded the successful onboarding and implementation of new clients. Determined clients’ needs and delivered customized solutions to meet their requirements. Communicated with clients regarding shipment status, potential issues, and resolution strategies. Monitored and managed the end-to-end shipment process, from booking to delivery, ensuring compliance with all regulations.• Generated over $36M in revenue in 2021 by managing a diverse portfolio of eight clients, including a leading farm supply retailer and a renowned furniture company.• Ranked in the top 20% of all Account Managers in the Chicago office for delivered air volume in FY2021 and FY2022.• Exceeded quota goals, achieving a 14% year-over-year volume growth with key accounts in 2022.• Maintained a 100% client retention rate, underscoring exceptional client satisfaction and service delivery.

Chicago, Illinois

Led a top-tier enterprise account for a well-known consumer goods manufacturer, ensuring robust client relations and strategic account growth. Supervised a dynamic operations team, including four account coordinators and two operations associates to foster a collaborative and efficient work environment. Spearheaded the implementation and onboarding of a new business division, contributing to a significant 30% increase in annual volume for FY2020. Maintained a steadfast focus on client satisfaction, achieving a 100% client retention and 90% NPS rate through proactive management and consistent service excellence.• Achieved a remarkable 150% YOY volume growth in 2020, demonstrating effective account management and business development acumen.• Realized a substantial 66% revenue increase in 2020, reflecting strong sales strategies and customer engagement.• Acted as the team lead for the 10th largest enterprise account, showcasing leadership in high-stakes account management.