Marc Richardson Email & Phone Number

Bronx, New York, United States

- Creating and giving solutions to provide users a better day to day work experience.- Hardware troubleshooting and repairs- Microsoft/exchange/adobe Admin- Email Policing using Mimecast to protect users and the organization from spam and to help users communicate with clients outside the firm.- Inventory management and deployment.- Fresh desk and Azure management for handling tickets and user groups.

Pleasantville Highschool, New York, United States

- Maintaining inventory for Student and Staff- Providing LV1-2 tech support to Teachers and students - Troubleshooting Smartboards and Devices that Teachers and students used on a daily basis.

New York, New York

• Providing Tier 1 and Tier 2 desk side assistance support to 1,500+ end users in the region and occasional other regions.• Hardware Lead Manager responsible for allocating hardware, reclaiming and deploying the required peripherals users daily tasks amongst my assigned building. • Inventory Management responsible for Imaging and keeping stock of Desktops and Laptops for users daily task and company projects. Organize shipments of hardware that come in and coordinated with the team and other regions on stock and what needs to be shipped. • Project Campus Deployment ( Responsible for the deployment with a small team for over a thousand Monitors and additional Peripherals on over Thirty Company floors. •Troubleshoot equipment on a daily basis at my assigned location to provide more hardware and save profits.

85 Broad St, 6Th Floor

• Professional Development• Soft skills and Hard Skill practices• Computer assembly and dismantling • Troubleshooting Solutions • Public Speaking

30 Rockafella Plaza

• Took lead into Organize inventory of laptops for a work capacity of 2000 plus employees while documenting and separating different end of least models to assist asset management with shipment of expired leases• Responsible for training and helping new contractors and new interns understand some of the company’s procedures and cultures• Troubleshooting laptops and provide end users the best customer service experience• Utilizing SCCM to preload various operating systems keep a consistent flow of laptop inventory that is up to date for the next end user to use• Set up monitors and additional peripherals for training rooms and projects• Assisting with troubleshooting printers, checking for paper jams, utilizing command prompt and the service desk system to determine the printers needs while keeping a steady flow of ink management

750 Central Park Ave, Yonkers, Ny 10704

• Assisted in Executing helping Costumer’s in determining the Different type of peripherals they will need to troubleshoot existing hardware.• Fast pace Competitive commission base Environment• In charge of organizing sections in hierarchy and maintaining a clean professional area • Maintained and surpassing daily and weekly sales goals• Established Trust with clients to enhance sales and customer relations to generate consistent profits to the company

Registered Nursing/Registered Nurse, 2.8

Activities and Societies: Computer and Animations clubI Never finished college because I realize the major I attended school for was not.

Education record

Associate'S Degree, Software Engineering, Undergraduate

Computer & Business Information

Business & Technology