Service Advisor
Arlington, Texas, United States
• Cultivating relationships with individuals by acting as a liaison between the company and the customer.• Creating repair orders by interviewing customer for concerns, then developing and translating those concerns into categories on a repair order.• Developing cost estimates based on repair data and parts, warranties, and labor ops.• Presenting cost estimates to service clientele with details of repair needs in a competent professional manner that is understandable to all clients.• Researching coverages under warranties and decipher requirements for coverage.• Submitting requests both online and over the phone for warranty approval and provide documentation.• Coordinating payments from warranty companies and post them to the correct customer accounts