Marc Angelo Rigor Email & Phone Number

Metro Manila, Philippines

Philippines

• Troubleshooting Hardware and Software Issue. • Managing IT Asset Inventory (Snipe-IT)• Manage Azure Active Directory • Develop and Implement Group Policies• Managing OU’s, Computers, Users, User Groups, Security Groups and other IT resources in Active Directory• Manage CATO Devices• Managing Endpoint Security Solutions (Trend Micro)• Provide Level 1 to Level 2 hardware, software, and operating systems troubleshooting via Freshdesk Ticketing System

 Deployment and installation of Windows Server 2012 R2 compute environment Deployment of Hyper-V virtual compute environment Managing Windows Server Via Remote Server Administration Tool Develop and Implement Group Policies Implement Storage Solutions Managing File Server with Network Attached Storage Managing OU’s, Computers, Users, User Groups, Security Groups and other IT resources in Active Directory Configuration of DNS Server, IIS Server, Remote Desktop Services, File and Storage Services, and Windows Deployment Services Security Patch management with Windows Security Update Services Periodic Server Backup Periodic Network Configuration Backup VTP Switch Configuration Network VLAN Switching Web and application Filtering in Fortigate Firewall Traffic Shaping in Fortigate Firewall Monitor VPN Connections Monitor Network Usage in MRTG Monitor Network Activity in Fortigate Dashboard VOIP SIP and PBX Server Configuration Managing IT Asset Inventory (Snipe-IT) Managing Endpoint Security Solutions (Webroot Business Endpoint Protection) Enforce Server Configuration and Group policy requirements for GDPR DPA Compliance Propose possible IT projects in the future for every IT Meetings Set-up and troubleshoot Network Printer Provide CCTV Recordings upon request and approval from management New Desktop Set-up Movement of Desktop units and other IT assets upon request and approval according to Seat plan Provide Level 1 to Level 2 hardware, software, and operating systems troubleshooting via Zendesk Ticketing System Maintain SLA in providing support and solutions to any IT related issues

Philippines

• Troubleshooting Hardware and Software Issue. • CCTV Installation• Manage POS Terminal• Helpdesk Support thru emails, phone and SMS• Training Field Technical Support• Manage Central Lottery System

Philippines

• Maintain ticketing systems, biometric, CCTV security and IT inventory. • Providing technical support all KMC Clients • Maintain the documentation and reports • 350 Hours Internship• Monitor Network• Install Software• Crimp Network Cables• Setup Computers