Marc Ritchie Email & Phone Number

United Kingdom

United Kingdom

• Professional Sports official for tennis and athletics Since 2005 including international appearances US Open (Tennis), Wimbledon, Commonwealth Games (Athletics) and World Championships. • UK Athletics National Level Field Judge since 2012• UK Athletics Competition Management Award Graduate – appointed to management roles at national and international level meetings since 2016 • Chairperson of the Scottish Athletics Officials Association (2017-19)• Coordinator for officials mentoring scheme (2015 - present) All positions logistics and operations based roles with ability to think quickly independently and accurately being critical along with a high degree of professionalism. Creating rosters, duty sheets, timesheets and project plans to aid event operations and procedural efficiencies. Often work independently in order to make sound decisions which will stand up to scrutiny. Including preparation of physical event sites and and Communication processes are in place for commencement of any event. Technology proficient - including measurement technology and IT software. Officials coordination of between 50-200 officials across the UK and panel member for officials development, recruitment and retention.

United Kingdom

Undertaken multiple senior roles within professional golf events Walking Scorer Using an electronic device to record the scores of the player(s) in your assigned game, in addition to manual recording the scores. Recording all additional data concerning the shots of the player on each hole on this electronic deviceCommunicating with score control via radio and electronic devices with any rulings required for game the walking scorer is assigned to. Additional requests from players, caddies, other volunteers are also communicated to score control and decisions are communicated to all parties concerned of the game the walking scorer is assigned to, and thus communicating with players and caddies with such mattersAssisting with spectator movement in highly pressurised and high spectator concentrations at these events, specifically at the entrance/exit points at each hole, to ensure the smooth transitioning of players, caddies, volunteers of each gamesEvents as walking scorer*European Tour Race to Dubai Finals (2014-Present), walking scorer for final matches on last day for each appearance at this tournament*Dunhill Links Championships (2005-Present), St Andrews/Carnoustie *Solheim Cup (2019) Gleneagles * British Open (2012-Present) - Multiple venues Additional roles and appearances *Ryder Cup 2014 - Senior Player Care Marshal (Gleneagles)* Ryder Cup 2018 - Senior Marshal (Paris)

Arbroath, Scotland, United Kingdom

Chairing all planning and monthly public community council meetings collating and representing the views of stakeholders and residents on all community matters at public forums. Creating Agendas for public meetings Finalising minutes to be uploaded to social media, local authority and other publicly accessed locations/sites Conflict management and people management trained - chairing public meetings on highly emmotive subejcts to community council meetings with emergency services, elected members and the public Delegate all project tasks across all community council members, taking into account skills and knowledge of the task before assigning that role. Coordinator for mentoring programme for new members Experienced public speaker and minute taker including local and regional committee meetings and presenting to other organisations including local authorities committees, police, local and national committees, private and other public agencies. Grant Application specialist and research towards any grant application including a Participatory Budgeting (PB) and mini public Scottish Government grant of £62,000 Scottish Government in 2017/18. Lead coordinator for systems and database management overseeing all financial and operational mattersCommunity engagement Specialist and marketing and promoting all community council projects/community engagement plans and activities across Arbroath and area

Ninewells Hospital

* Assisting with the development and delivery of training packages for key members of staff at NHS Tayside and updating of training programmes for key staff*Assisting in the development of promotional and teaching material* Dealing with telephone, email and face to face enquiries from all staff groups, senior managers, Directors and Members of the Board within NHS Tayside and out with, including the Scottish Government, other Category 1 responders, Local and Regional Resilience Partners. *Directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery*Organising conferences, road shows, and launches, including liaising with other Health Boards Resilience leads and other Category 1 responders* Organising and confirming appointments and manage diaries of Risk and Resilience Team members*Recording and preparing minutes of meetings, specifying decisions made and following up action required for subsequent approval *Undertaking monthly audits of equipment for corporate business and major incident response for the organisation

United Kingdom

Lead coordinator for all data input, reports and assessments from all non-professional tennis tournaments, consolidating data for different panels for development, grading and education. Lead Coorindator for National Buddy Programme for UK Tennis OfficialCreating Buddy Scheme Programme, content and material for both buddies and new officials within tennis officiatingCoordinating the selection process of appropriate buddies (also known as mentors) for the new officialsCreating buddy scheme content and framework for new officials and buddies. Database and Systems coordinator for all non professional tennis tournaments stats of all officials disciplines across the UK. Overseeing and reviewing buddy scheme on a regular basis including feedback back sessions with buddies and new officials to further improve the schemeLiaise with LTA Staff and fellow committee members with all aspects of the buddy scheme, including facilities organisation and other logistical elements of any buddy scheme session of buddies and new officials

Dundee, Scotland, United Kingdom

• Liaise with multiple departments for order processing and identify any additional items or errors that require amending to customers orders. • Ensure deliveries depart the warehouse on time with all manifests and associated paperwork to comply.• Dealing with any customer complaints with missing items or time management issues concerning deliveries.

Arbroath

• Stock Handler, ensuring all paperwork of stock is updated on a regular basis and utilising warehouse space effectively to hold the stock required for the customers. • Completing delivery manifests and ensuring delivery paperwork is accurate and liaise with delivery drivers for any changes to deliveries. • Experienced and competent till operator and cash handler in all financial related transactions in the store providing the customer with all information before their purchase in line with financial regulations. • Ensuring customer satisfaction and understanding the nature of the customers enquiry, any additional assistance required and that regular communication is provided throughout the process.

Arbroath

• Supporting mail deliveries to the depot, ensuring all mail is separated and recorded accurately to company IT systems. • Ensuring all mail and parcels delivered within target time and customer satisfaction is adhered to at all times. Assisting with customer complaints or issues and ensuring the optimum solution is found to the customers satisfaction . * Engaging with customers on a daily basis whilst delivering all mail and parcels, ensuring each customer receives the best service Royal Mail can deliver and feels a valued customer of the company * Dealing with any customer complaints in a professional manner and ensuring the best solution is delivered quickly for each customer  *Ability to work individually and as part of a team to deliver all mail and parcels within a busy indoor office environment and whilst delivering outside 

Montrose

• Keeping customers financial and transaction records regularly updated and that they comply with GDPR and are secured on the IT systems. • Responsible for loan, foreign currency and other financial transactions checking all critical checks including age restrictions, employment and other background checks on each customer. • Processed stock deliveries electronically, by phone, and in person. *Updating customers accounts regularly, ensuring all transactions and details are recorded accurately and stored safely  *Cross selling the company products, ascertaining the customers requirements and finding the product best suited to them

Master Of Science - Msc, Water Hazards, Risks And Resilience

Subjects studied Thunderstorm and Sea Surface temperature production (NW Pacific Ocean Individual Project)Research Methods and Project.

Bachelor’S Degree, Geography With Environmental Science

Subjects studied in years 3 & 4 • Geoscience: Coastal and Estuarine Geoscience, Environmental Geoscience, Advanced water hazards and risk.

High School