Achievements:→ PROGRAM IMPLEMENTATION | Embedded a change culture advancing the production of industry-leading outcomes and new methodologies and approaches to patient safety that decreased falls by 73%+ over six years.→ RESEARCH & DEVELOPMENT | Headed the Internal Review Board at Ohio State Wexner Medical Center securing significant national publicity, catapulting Palarum into national commercialization in Q4 of 2022.→ Instrumental executive leader who raised $19M+ from angel investors over 5 years.→ Steered the Internal Review Board for spinal stimulation patient progression, utilizing proprietary progressive mobility technology at Mayfield Clinic garnering national attention for the Progressive Mobility product line.

Achievements:→ BUSINESS DEVELOPMENT | Built business plans for fall prevention and progressive mobility business lines that were crucial in garnering new investment and cultivating national growth.→ PUBLICATION | Authored a Journal of Gerontological Nursing article that presented Palarum’s collective results from 2018-2021.→ STRATEGIC PLANNING | Designed comprehensive company due diligence that was adopted for fundraising in 2019-2023.

I was promoted to manage budget, operations, and staffing for 10 operations departments, including Radiology, Speech Therapy, Occupational Therapy, Physical Therapy, Environmental Services, Food and Nutrition, Gift Shop, Volunteer Services, Laboratory, and Respiratory Therapy.Achievements:→ PATIENT QUALITY | Orchestrated Epic’s MyChart Bedside program implementation; increased patient experience scores by an average of 6% within 6 months and led to revolutionary changes in how nurses and physicians practice care and interact with patients.→ COST SAVINGS | Saved $240K+ through supply audits, overtime initiatives, operations improvements, and contracts.→ STRATEGIC PLANNING | Created business plans for service lines, conducted market analysis and research of best practices/industry trends, and developed comprehensive recommendations and strategies for growth.→ STAFF DEVELOPMENT | Manage, mentor, and 8 direct report Managers.→ TECHNOLOGY | Facilitated partnerships to execute innovative healthcare applications and technology; managed and implemented projects for 4 healthcare applications.→ PROCESS IMPROVEMENTS | Implemented appointment reminder system for Radiology resulting in $270K additional revenue; success led to implementation in other departments.→ OPERATIONS AND INTEGRATION | Directed integration effort of new Radiology practice; transitioned $140M book of business to new physician group; developed Interventional Radiology Clinic to accommodate volume growth of 55%.

I was hired to manage business development and hospital operations for West Chester Hospital. In this position, I development, implemented, and managed numerous programs that improved quality of care. I also created and presented numerous pro formas for capital purchases, evaluated productivity metrics, handled RFPs, and consulted on process improvement and budget initiatives.Achievements:→ REVENUE GENERATION | Over $17M in projected net revenue captured through the first 2+ years of program that I co-created and managed (Senior Services outreach program to Extended Care Facilities). ROI of 986%.→ QUALITY CARE | Co-founded hospital’s Community Quality Council, improving coordination of care with over 20 local extended care partners.→ PROGRAM DEVELOPMENT | Co-created and managed hospital’s nationally-recognized school education program (it was picked up by national news and presented at national conferences), which provided high school students the ability to learn about various clinical and business careers in healthcare, while driving visibility of the hospital.→ PARTNERSHIPS | Instituted Employer Outreach Program to connect with local employers and initiate creative partnership opportunities.→ EVALUATION | Developed and co-ran West Chester Hospital’s Clinic Monthly Operating Review.

I completed my Administrative Residency back at West Chester Hospital. During this residency, I worked with a variety of staff and departments, including physicians, nurses, Operations, IS&T, Epic, and Compliance. Achievements:→ PROGRAM FUNDING | Wrote two successful grants, generating $10K in additional revenue, for the Chronic Heart Failure (CHF) program and Venipuncture programs.→ OUTREACH AND PROGRAM DEVELOPMENT | Led outreach to 50+ local Extended Care Facilities to facilitate partnership opportunities, leading to development of the hospital’s Senior Service Program.→ HEALTHCARE OPERATIONS AND PROGRAM PLANNING | Established a hospital’s concierge program for out of state patients.

While obtaining my Masters in Healthcare Administration (MHSA) from Xavier University, I completed Administrative Internships at West Chester Hospital during the summer of 2010 and the summer of 2012 to learn aspects of hospital operations, business development, finance, and quality. I collaborated with the Quality, Business Development, Marketing, Operations, and Nursing departments.Achievements:→ QUALITY MANAGEMENT | Led successful submission of Anthem quality scorecard for the hospital in 2011.→ PATIENT SATISFACTION | Initiated and managed multiple hospital patient satisfaction initiatives, including implementation of new interior plantscaping service throughout the hospital.

I also completed an Administrative Internship at the Connecticut Children's Medical Center during the summer of 2011 while I was obtaining my Masters in Healthcare Administration (MHSA) from Xavier University. I worked in the Nursing and Operations (Radiology & Sleep) departments and I was able to use knowledge from my MHSA courses, including Strategic Management and Marketing, Project Development of Healthcare Organizations, and Quality Improvement.Achievements:→ UTILIZATION IMPROVEMENT RECOMMENDATIONS | Assessed MRI utilization throughout the hospital and worked in conjunction with consulting group to develop recommendations to improve throughput and streamline processes to help reduce the lead-time to schedule an MRI.→ BUSINESS ASSESSMENT AND STRATEGIC PLANNING | Developed Pediatric Sleep Center business assessment and strategy for evolving pediatrics sleep center landscape.

While at John Hancock, I managed a multi-state territory that generated $300M in revenue. I continued honing my business development skills while at John Hancock by proactively marketing products and customizing services to each of our clients to increase sales. Achievements:→ BUSINESS DEVELOPMENT | Sought out and fostered new and existing relationships with over 100 financial advising firms across the Midwest.→ ANALYSIS | Analyzed company and competitor investment products.→ MARKETING | Promoted products and increased sales using advanced marketing concepts.

I utilized business development and marketing techniques to conduct sales for John Hancock, Genworth, MetLife, Fidelity, Unum, and other insurance and financial products. Achievements:→ BUSINESS DEVELOPMENT | Established, leveraged, and retained relationships with over 100 clients.→ ANALYSIS AND ADVISING | Analyzed customer portfolios and provided advice and recommendations for products that fit customer needs to give them protection for unique financial situations.