Marc Roescher Email & Phone Number

Herengracht 252, Amsterdam

WUA is worldwide market leader in global digital experience benchmarking on sales and service journeys. Our benchmark studies help companies all over the world to improve their digital experience to ultimately grow their (online) business. They learn from customers how they perform compared to their competitors, where they need to improve, how to improve the experience and monitor if activities are impactful.As Digital Research Consultant, I am responsible for analyzing the customer experience on various websites and apps. I localize pain points of users and present recommendations to optimize the digital customer experience. I offer insights in digital performance, priorities to enhance this performance and changes that are needed to enable this improvement. This way, organizations can work towards delivering the best customer experience possible.

Responsible for the onboarding of new employees, providing trainings on social influence techniques and supervision of employees in the field.

Weesperstraat 113, Amsterdam

Worked within the Economic Services Department.Responsible for research design and operationalization, setting up analysis plans, construction and programming of questionnaires and involved in the execution of fieldwork. Also responsible for data analysis, target analysis and writing research reports.

In addition to sales and promotional activities also responsible for the onboarding of new employees.

Master Of Science (Msc), Social Psychology

Social Influence (60 EC). Practical internship graded with an 8. Thesis: "The Influence of Ambivalence on Procrastination"

Bachelor Of Science (Bsc), Psychology

Specialisation in Social Psychology. Thesis: "The Moderating Role of Extraversion on the Influence of Moral Conflict on Disidentification"

Pre-University Education, Vwo

Profile: Economics and Society