Marc Ryan Email & Phone Number

London, England, United Kingdom

Responsible for leading a high-performing team of Admissions Managers and implementing a market-driven Admissions Strategy to drive continuous improvements in speed, accuracy, and customer experience.Key Responsibilities:Lead and motivate a team of Admissions Managers to meet and exceed set targets, service level agreements, and customer service excellence.Support the Director of Global Admissions and senior colleagues in producing insightful management information and… Show more Responsible for leading a high-performing team of Admissions Managers and implementing a market-driven Admissions Strategy to drive continuous improvements in speed, accuracy, and customer experience.Key Responsibilities:Lead and motivate a team of Admissions Managers to meet and exceed set targets, service level agreements, and customer service excellence.Support the Director of Global Admissions and senior colleagues in producing insightful management information and reports, identifying areas of strength and opportunities for improvement.Act as a senior escalation point for urgent queries and issues from staff, students, agents, and external organizations, ensuring adherence to quality standards.Achievements:Successfully developed and implemented a new application form that improved speed, accuracy, and customer experience.Exceeded KPIs for service levels resulting in enhanced operational efficiency whilst seeing the volume of applications increase.Streamlined admissions processes, reducing response times by [percentage] and improving overall customer satisfaction.Produced management information and reports that provided valuable insights and actionable recommendations for improvement.Contributed to a cross-functional project team in the successful launch of new centres in North America. Show less

Coventry, United Kingdom

Responsible for the University's student progression and recruitment targets by taking responsibility for the management, operation and development of CUs progression partnerships.Identify and source new potential progression opportunities as well as manage our existing portfolio of partners to ensure progression recruitment targets are achieved. Demonstrate excellent relationship management skills both externally with our partners but also internally with all University… Show more Responsible for the University's student progression and recruitment targets by taking responsibility for the management, operation and development of CUs progression partnerships.Identify and source new potential progression opportunities as well as manage our existing portfolio of partners to ensure progression recruitment targets are achieved. Demonstrate excellent relationship management skills both externally with our partners but also internally with all University Faculties and Schools.Drive the development of new and build upon existing student progression arrangements, responsible for the setting up of contracts and managing the overall approval process of new progression partners and routes. Excellent attention to detail and manage the academic requirements and processes quickly to ensure the smooth operational setting up and maintenance of progression arrangements.Provide professional advice and guidance to internal and external stakeholders to establish myself as the key contact point within the University for all matters concerning the development, management and quality assurance of progression agreements. Show less

Coventry, United Kingdom

I joined Coventry University as an Enrolment Officer and after my probation, I was promoted to an Enrolment Manager.Responsible for overseeing the admissions and conversion activity undertaken by admissions staff and for developing and maintaining professional relationships with a range of internal and external stakeholders.Provide a bespoke and highly personalised service, ensuring that leads generated by our marketing and sales activities were managed effectively to help meet… Show more I joined Coventry University as an Enrolment Officer and after my probation, I was promoted to an Enrolment Manager.Responsible for overseeing the admissions and conversion activity undertaken by admissions staff and for developing and maintaining professional relationships with a range of internal and external stakeholders.Provide a bespoke and highly personalised service, ensuring that leads generated by our marketing and sales activities were managed effectively to help meet enrolment targets. This would involve engaging with leads and prospects by phone, email and face to face to help them understand the benefits of studying at Coventry. This included objection handling and messages tailored specifically to the applicant’s culture and circumstances.Provide guidance to International students on visa and immigration regulations. This required working closely with our International Student Support Team to ensure I was up to date with UKVI rules and regulations and provide accurate information.Thinking innovatively to help improve the applicant journey. Redesigned the admissions process and standard operating procedure documentation. As part of this process, I was required to deliver training to our Singapore, Beijing and China APU office.Work closely with our Admissions Team to guarantee student applications were processed within service level agreements. Monitoring the accuracy, checking CAS letters before they were issued and ensure that any errors are fed back to the Admissions Team in Delhi and Singapore.Responsible for the production of management information reports to inform senior management on admissions trends and forecasts.Regularly share best practice to other members of the team, to ensure that we are always thinking of new ideas to improve conversion. During my time in the role, I supported the sales team with trips to the Middle East, Baltic States and Thailand to lead student fairs, meet students and provide agent training. Show less

Coventry, United Kingdom

Coventry University

Member of the Business Management Across Europe (BME) consortium.Three years, three countries, three perspectives. Our Business Management across Europe programme immerses students in a truly trans-European experience. Over the course of this unique bachelor’s programme, you will study three years in three different countries, which enables you to develop yourself, become independent and get new perspectives of the world.

Coventry, United Kingdom

Managed the recruitment process from when a candidate accepts the offer through to contract dispatch. As part of my promotion, I was a key contact for any issues and escalations within the Offer Management Team and my role required supporting my manager with any additional tasks. The role required supporting and escalating any queries that colleagues may have and support them with any day-to-day issues.During this role, I was required to demonstrate a high attention to detail and… Show more Managed the recruitment process from when a candidate accepts the offer through to contract dispatch. As part of my promotion, I was a key contact for any issues and escalations within the Offer Management Team and my role required supporting my manager with any additional tasks. The role required supporting and escalating any queries that colleagues may have and support them with any day-to-day issues.During this role, I was required to demonstrate a high attention to detail and accuracy. My daily task would include, overseeing the generation of contracts and sign them off to ensure that correct contracts are issued to candidates, monitor and distribute reports and ensure candidates are worked on to meet the challenging service level agreements.I strived to provide an excellent service to our clients and a great customer experience and would help candidates from the offer stage through to their first day; this involves candidate interaction and high levels of accuracy, efficiency and compliance. I would propose changes to the process to help improve Candidate and Hiring Manager experience. Show less

Coventry

Part of a dedicated Redeployment team for a project based in Coventry, providing inplacement, outplacement and Life Options support for all grades up to Vice President. My role was to provide colleague support throughout the process and up until their exit date. This role required empathy to support people through potential redundancy, this included support with CV advice, interview preparation and applications, managing the scheduling for workshops, seminars and briefings for colleagues to… Show more Part of a dedicated Redeployment team for a project based in Coventry, providing inplacement, outplacement and Life Options support for all grades up to Vice President. My role was to provide colleague support throughout the process and up until their exit date. This role required empathy to support people through potential redundancy, this included support with CV advice, interview preparation and applications, managing the scheduling for workshops, seminars and briefings for colleagues to attend. I was the lead contact for data collection; this required sending regular reports to senior stakeholders to provide updates. Show less

Please see below for role summary

Coventry

The focus of this job was to support candidates through the offer stage through to their first day in branches; this involved candidate interaction and high levels of accuracy, efficiency and compliance. Part of my remit was to look at how we could improve this process, including testing new systems and facilitated training sessions to support my colleagues with the new system and made sure everyone was aware of any changes. During this period of was nominated by my colleagues for the… Show more The focus of this job was to support candidates through the offer stage through to their first day in branches; this involved candidate interaction and high levels of accuracy, efficiency and compliance. Part of my remit was to look at how we could improve this process, including testing new systems and facilitated training sessions to support my colleagues with the new system and made sure everyone was aware of any changes. During this period of was nominated by my colleagues for the “Inspiring Person of the Quarter” for Q3 2012 and won the award for Q2 2013. Show less

New Jersey And Massachussettes, Usa

This role consisted of working with local clubs in Massachusetts and New Jersey coaching a number of teams ranging from U10's -U15's. I also worked within the company's academy working with the U13 and U15 girls teams. My main role was to plan, organise and coach a number of sessions each day, working with all teams twice a week and then managing the academy teams in the state league. I have also worked with the younger groups providing sessions for children aged 3-8 years old. My daily role… Show more This role consisted of working with local clubs in Massachusetts and New Jersey coaching a number of teams ranging from U10's -U15's. I also worked within the company's academy working with the U13 and U15 girls teams. My main role was to plan, organise and coach a number of sessions each day, working with all teams twice a week and then managing the academy teams in the state league. I have also worked with the younger groups providing sessions for children aged 3-8 years old. My daily role required me to deal with a varied range of ages and skill levels which meant I needed to adapt and evolve my coaching techniques, based on the strengths and weaknesses of athletes. Show less

Coventry

This role involved interacting with customers and IFA's and providing information in response to product or service enquiries. I would receive a variety of calls from dealing with basic updates on applications to arranging payment plans helping customers catch up with payments. This role required me to be a good listener and to be assertive when dealing with financial advisers. This role was based in a busy call centre environment where there was an emphasis on a short wrap up time to allow… Show more This role involved interacting with customers and IFA's and providing information in response to product or service enquiries. I would receive a variety of calls from dealing with basic updates on applications to arranging payment plans helping customers catch up with payments. This role required me to be a good listener and to be assertive when dealing with financial advisers. This role was based in a busy call centre environment where there was an emphasis on a short wrap up time to allow higher volumes of calls to be taken. Within my team I regularly achieved one of the highest volume of calls taken daily and I consistently maintained a high quality of service. As part of my role I work within a dedicated team who had to meet daily targets to provide a high level of service. Show less

Ba Hons, Sports Development

Education record