As the CEO of a leading Scandinavian consultancy firm specializing in facilitating the expansion of Nordic businesses into the Spanish market, I orchestrated a transformative journey for numerous companies seeking to establish a robust presence in Spain. With a keen focus on customer service sectors, office infrastructure development, streamlined routines, and innovative business strategies, I spearheaded initiatives that maximized efficiency and profitability.My leadership is marked by… Show more As the CEO of a leading Scandinavian consultancy firm specializing in facilitating the expansion of Nordic businesses into the Spanish market, I orchestrated a transformative journey for numerous companies seeking to establish a robust presence in Spain. With a keen focus on customer service sectors, office infrastructure development, streamlined routines, and innovative business strategies, I spearheaded initiatives that maximized efficiency and profitability.My leadership is marked by a commitment to understanding the unique cultural nuances of both Scandinavian and Spanish markets, ensuring a seamless integration for our clients. Leveraging my expertise, I guided companies through the intricacies of setting up offices, creating tailored customer service solutions, and implementing effective business strategies to thrive in the dynamic Spanish business landscape.Our success lay in the meticulous attention to detail in every aspect of business development, from identifying optimal office locations to crafting customized routines that aligned with both Scandinavian work ethics and the Spanish business environment. By combining a strategic approach with a deep understanding of cultural differences, I facilitated the establishment of strong, sustainable operations for our clients.Through my tenure, I consistently delivered results that exceeded expectations, fostering long-term partnerships between Scandinavian enterprises and the Spanish market. My role involves not only strategic planning and execution but also continuous adaptation to market trends, ensuring our clients remained at the forefront of their respective industries.As the CEO of this consultancy firm, I play a pivotal role in bridging the gap between Scandinavian companies and the Spanish market, fostering growth, and promoting collaboration in the ever-evolving business landscape. Show less

Creating this Airbnb PLUS apartment selected by Airbnb personally for its outstanding service, materials used and professionalism.General Director, Business strategy, marketplace placement and marketingImplementation of smart pricing, overall page setup and API functionsBooking and reservation inquiries, General Guest ServiceImplementation of payment gateway, procedure and processes

Strategic leader with a proven track record of driving revenue growth and enhancing the online shopping experience for customers. Over 5 years of experience in e-commerce, with a focus on optimizing operations, increasing conversions, and expanding market share. Adept at managing cross-functional teams and implementing cutting-edge digital strategies to achieve outstanding results.Key Achievements:-Boosted online sales Through data-driven insights and customer-centric… Show more Strategic leader with a proven track record of driving revenue growth and enhancing the online shopping experience for customers. Over 5 years of experience in e-commerce, with a focus on optimizing operations, increasing conversions, and expanding market share. Adept at managing cross-functional teams and implementing cutting-edge digital strategies to achieve outstanding results.Key Achievements:-Boosted online sales Through data-driven insights and customer-centric optimizations.- Implemented a comprehensive SEO strategy that resulted in a increase in organic search traffic.- Successfully launched new product lines, resulting in revenue growth.- Led a team of 10 e-commerce professionals, providing mentorship and fostering a culture of innovation.Responsibilities:- Develop and execute the e-commerce strategy to drive sales, increase customer engagement, and enhance the user experience.- Oversee the management of the e-commerce website, including product listings, pricing, and promotions.- Collaborate with cross-functional teams, including marketing, supply chain, and technology, to achieve business objectives.- Continuously analyze website performance, customer behavior, and market trends to make data-driven decisions.- Implement SEO best practices to improve search engine rankings and drive organic traffic.- Monitor and optimize the e-commerce sales funnel, ensuring a seamless customer journey from browse to purchase.- Manage the e-commerce budget, allocate resources effectively, and report on key performance metrics.- Stay up-to-date with industry trends, emerging technologies, and competitor activities to maintain a competitive edge. Show less

Results-oriented Head of Global Customer Service with a strong e-commerce track record. Adept at leading diverse, multilingual teams to consistently surpass customer satisfaction goals. Proven expertise in process optimization, tech integration, and data analytics. Experienced in budget management, cross-functional collaboration, and crisis management. Committed to fostering growth and delivering exceptional customer experiences.Key Highlights:Multinational Customer Service… Show more Results-oriented Head of Global Customer Service with a strong e-commerce track record. Adept at leading diverse, multilingual teams to consistently surpass customer satisfaction goals. Proven expertise in process optimization, tech integration, and data analytics. Experienced in budget management, cross-functional collaboration, and crisis management. Committed to fostering growth and delivering exceptional customer experiences.Key Highlights:Multinational Customer Service Leadership: Led high-performing, multilingual teams across global regions, consistently exceeding satisfaction targets.Process Optimization: Leveraged technology, AI, templates and automation to enhance operational efficiency and service quality.Global Strategy: Developed and executed customer-focused strategies to align regional variations and cultural nuances.Data-Driven Insights: Utilized data analytics to make informed decisions and personalize customer interactions.Budget Management: Expertise in resource allocation, ROI maximization, and cost control.Cross-Functional Collaboration: Ensured seamless alignment between customer service, product, marketing, and sales teams.Crisis Management: Established resilience in handling challenges like recalls and security breaches.Employee Development: Promoted a culture of continuous learning and growth with a strong focus on staff training. Show less

Summary:Strategic leader specializing in e-commerce market expansion, with a successful track record of driving revenue growth and market share gains in the Swedish market. Experience in managing market-specific operations and a deep understanding of the local business landscape. Proficient in cross-functional collaboration and customer-centric approaches to tailor the e-commerce experience for the Swedish market.Key Achievements:- Achieved YoY revenue growth in the Swedish… Show more Summary:Strategic leader specializing in e-commerce market expansion, with a successful track record of driving revenue growth and market share gains in the Swedish market. Experience in managing market-specific operations and a deep understanding of the local business landscape. Proficient in cross-functional collaboration and customer-centric approaches to tailor the e-commerce experience for the Swedish market.Key Achievements:- Achieved YoY revenue growth in the Swedish market by executing tailored strategies and initiatives.- Established key partnerships with local influencers and retailers, expanding brand reach and awareness.- Successfully localized website content, leading to a increase in user engagement and conversion rates.Responsibilities:- Develop and execute a market-specific e-commerce strategy for the Swedish market, aligning with the global company vision.- Collaborate with local marketing teams to create region-specific campaigns and promotions that resonate with Swedish customers.- Identify and leverage local market trends and insights to refine product offerings and user experiences.- Establish and maintain relationships with local partners, influencers, and retailers to enhance brand visibility.- Oversee the localization of website content, ensuring it aligns with the cultural and linguistic preferences of Swedish customers.- Monitor and analyze market-specific KPIs and provide actionable insights for continuous improvement.- Manage the Swedish market budget, allocate resources effectively, and report on key performance metrics. Show less

Summary:Dedicated and detail-oriented Office Manager with a strong background in optimizing office operations and fostering a productive work environment for a B2B outsourcing company with 30+ employees. Proficient in streamlining administrative processes, managing facilities, and supporting the needs of a diverse team. Adept at ensuring smooth day-to-day operations and enhancing the overall efficiency of the workplace.Key Achievements:- Enhanced office efficiency through… Show more Summary:Dedicated and detail-oriented Office Manager with a strong background in optimizing office operations and fostering a productive work environment for a B2B outsourcing company with 30+ employees. Proficient in streamlining administrative processes, managing facilities, and supporting the needs of a diverse team. Adept at ensuring smooth day-to-day operations and enhancing the overall efficiency of the workplace.Key Achievements:- Enhanced office efficiency through process improvements and automation of administrative tasks.- Successfully managed office relocation, minimizing downtime and ensuring a seamless transition.- Implemented cost-effective procurement strategies, resulting in savings on office supplies and services.- Led and mentored a team of 30+ administrative professionals, nurturing a collaborative and efficient office culture.Responsibilities:- Oversee and manage the day-to-day operations of the office, ensuring a safe and productive work environment for all employees.- Streamline administrative processes, including scheduling, supply management, and vendor relationships to maximize productivity.- Manage facilities, including space planning, maintenance, and office safety and security.- Coordinate office events and team-building activities to promote a positive work culture and team cohesion.- Collaborate with HR on recruitment, onboarding, and employee engagement initiatives.- Procure office supplies, equipment, and services while maintaining cost-efficiency and vendor relationships.- Monitor and manage the office budget, ensuring optimal resource allocation and adherence to financial goals. Show less

I was in charge of the administration of a large client and a team of 8 employees. Creating routines, day by dayCore reporting tasks and workflowsImplementation of procedures and best practices

Handling emails, calls, administration and central reporting for an important IT service company in Sweden

In charge of the Swedish and Norwegian market for their holiday clients. Reservation of vacation rentals, Upgrade and upsell existing plans, customer retention and sales meetings with new potential customersCustomers.

Swedish sales representative. Meeting new potential home owners and clients, offering tailored packages and solutions for holiday weeks at Anfi del mar ( timeshare )

Day to day tasks such as check-in, check-out, group bookings and preparations, bookkeeping daily cashflow and invoices and Responsible for the 3rd party commissions for Scandics collaborative travel agencies.