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Marc Schifano Email & Phone Number
Senior Director, Support Excellence
at
Global Payments Inc.
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Director, Support Excellence
Location
Lindon, Utah, United States
Company size
Who is Marc Schifano? Overview
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Quick answer
Marc Schifano is listed as Senior Director, Support Excellence at Global Payments Inc., a company with 24257 employees, based in Lindon, Utah, United States. AeroLeads shows a matched LinkedIn profile for Marc Schifano.
Marc Schifano previously worked as Senior Director, International Training at Global Payments Inc. and Director of Worldwide Training and Development at Global Payments at Global Payments Inc.. Marc Schifano studied at Western International University.
Company email context
Email format at Global Payments Inc.
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Global Payments Inc.
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Profile bio
About Marc Schifano
Excited about developing and leading strategies across instrumental Operational Support teams in our Global Payments International Operations and Vertical Markets. My focus is on Training and Development, Knowledge Management Support, Quality Operations and Workforce Management.My speciality has been the development and leadership of Operations training across the payment industry with a focus on the merchant segment globally. Responsible for learning strategies for product, process and payment industry related compliance change training. Also responsible needs analysis, developing and rolling out an ongoing leadership development program focused on coaching and performance for operational leaders. Provide oversight for teams in multiple locations (including international) driving learning deployment ,featuring design and alternative learning. Driving linkage between knowledge from training and performance on the job, through reporting and coaching. Laser focus on training needs vs. performance gaps.
Current workplace
Marc Schifano's current company
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Global Payments Inc.
14 roles · 43 years
Marc Schifano work experience
A career timeline built from the work history available for this profile.
Senior Director, International Training
Provided leadership of teams supporting our International Operations and Vertical Markets. Created and Drove excellent practices of Training and Development, Knowledge Management, Quality and Workforce Management. Expertise in creating and driving coaching and performance. We provide premier support experience and partnerships with Operations.
Mar 2022 - Sep 2024
Director Of Worldwide Training And Development At Global Payments
Responsible for the oversight of training and development for the worldwide contact center operations across Global Payments. Focus on Operational skills, coaching and driving strong linkage between training skills and quality. Currently building leadership development program across all leaders of Operational leadership. Also responsible for project.
Oct 2020 - Mar 2022
Director Learning & Documentation & Quality
Lead global training, quality and customer experience teams across TSYS. Focus is on contact center, back office and client training. Execute quality strategies and driving the Net Promoter Score measurement strategy.
Jul 2017 - Oct 2020
Commercial Learning Leader
Lead sales training team to support global organization of sales and client managers with a focus on onboarding, sales skills development and sales growth. Major focus is to develop customer conversation training to target new sales and growth conversations featuring commercial teaching. Major responsibilities to include emerging new products, positioning.
Oct 2014 - Jul 2017
Learning Advisor - Americas Region
Developing learning strategies that include Challenger Sales methodology, change management, leadership development and the Growth Mindset. They all work beautifully together.
May 2012 - Oct 2014
Spring Training Assistant - Texas Rangers Spring Training Operations
Provide Security and day to day spring training support to the Texas Rangers. Assist in game day operations, provide support and security to high profile baseball athletes and front office personnel,
Feb 2005 - Apr 2013
Partner Relations & Development
Building community relations, developing sponsor strategies, coordinating grants and managing the annual black tie fundraiser.
Aug 2009 - May 2010
Training Manager
Leader of training and HR teams in the Finance division of American Express.
2006 - 2008
~2 yrs
Various Training Manager Roles
1983 - 2008
~25 yrs
Manager
1983 - 2008
~25 yrs
Manager, Communications - American Express
Manage employee communications and engagement for a major global Finance business unit
Aug 1983 - Feb 2006
Director - Training
2004 - 2006
~2 yrs
Manager
1983 - 1993
~10 yrs
Team & coworkers
Colleagues at Global Payments Inc.
Other employees you can reach at globalpaymentsinc.com. View company contacts for 24257 employees →
KV
Kent Vetsch
Colleague at Global Payments Inc.Conway, Arkansas, United States, United States
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JW
Jill Williams
Colleague at Global Payments Inc.Jacksonville, Florida, United States, United States
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CY
Chirag Yawale
Colleague at Global Payments Inc.India, India
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IY
Ireida Yao
Colleague at Global Payments Inc.Ilocos Sur, Ilocos Region, Philippines, Philippines
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MB
Misty Baird
Colleague at Global Payments Inc.Marysville, Indiana, United States, United States
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DS
Diego Schiaffini
Colleague at Global Payments Inc.Iztapalapa, Mexico City, Mexico, Mexico
View →
JV
John Verrich Edrosa
Colleague at Global Payments Inc.Metro Manila, National Capital Region, Philippines, Philippines
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SM
Steve Mcardle
Colleague at Global Payments Inc.Stockport, England, United Kingdom, United Kingdom
View →
NH
Nancy Hawk
Colleague at Global Payments Inc.Gilbert, Arizona, United States, United States
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AE
Art Elkins
Colleague at Global Payments Inc.Wilmington, Delaware, United States, United States
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Kent Vetsch
Colleague at Global Payments Inc.Conway, Arkansas, United States, United States
View →
JW
Jill Williams
Colleague at Global Payments Inc.Jacksonville, Florida, United States, United States
View →
CY
Chirag Yawale
Colleague at Global Payments Inc.India, India
View →
IY
Ireida Yao
Colleague at Global Payments Inc.Ilocos Sur, Ilocos Region, Philippines, Philippines
View →
MB
Misty Baird
Colleague at Global Payments Inc.Marysville, Indiana, United States, United States
View →
DS
Diego Schiaffini
Colleague at Global Payments Inc.Iztapalapa, Mexico City, Mexico, Mexico
View →
JV
John Verrich Edrosa
Colleague at Global Payments Inc.Metro Manila, National Capital Region, Philippines, Philippines
View →
SM
Steve Mcardle
Colleague at Global Payments Inc.Stockport, England, United Kingdom, United Kingdom
View →
NH
Nancy Hawk
Colleague at Global Payments Inc.Gilbert, Arizona, United States, United States
View →
AE
Art Elkins
Colleague at Global Payments Inc.Wilmington, Delaware, United States, United States
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1 education record
Marc Schifano education
-
Western International University
FAQ
Frequently asked questions about Marc Schifano
Quick answers generated from the profile data available on this page.
What company does Marc Schifano work for?
Marc Schifano works for Global Payments Inc..
What is Marc Schifano's role at Global Payments Inc.?
Marc Schifano is listed as Senior Director, Support Excellence at Global Payments Inc..
Where is Marc Schifano based?
Marc Schifano is based in Lindon, Utah, United States while working with Global Payments Inc..
What companies has Marc Schifano worked for?
Marc Schifano has worked for Global Payments Inc., Tsys, American Express Global Business Travel, City Of Surprise, and Theater Works.
Who are Marc Schifano's colleagues at Global Payments Inc.?
Marc Schifano's colleagues at Global Payments Inc. include Kent Vetsch, Jill Williams, Chirag Yawale, Ireida Yao, and Misty Baird.
How can I contact Marc Schifano?
You can use AeroLeads to view verified contact signals for Marc Schifano at Global Payments Inc., including work email, phone, and LinkedIn data when available.
What schools did Marc Schifano attend?
Marc Schifano studied at Western International University.
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