Marc Schifano Email and Phone Number
Excited about developing and leading strategies across instrumental Operational Support teams in our Global Payments International Operations and Vertical Markets. My focus is on Training and Development, Knowledge Management Support, Quality Operations and Workforce Management.My speciality has been the development and leadership of Operations training across the payment industry with a focus on the merchant segment globally. Responsible for learning strategies for product, process and payment industry related compliance change training. Also responsible needs analysis, developing and rolling out an ongoing leadership development program focused on coaching and performance for operational leaders. Provide oversight for teams in multiple locations (including international) driving learning deployment ,featuring design and alternative learning. Driving linkage between knowledge from training and performance on the job, through reporting and coaching. Laser focus on training needs vs. performance gaps.
Global Payments Inc.
View- Website:
- globalpaymentsinc.com
- Employees:
- 24257
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Senior Director, Support ExcellenceGlobal Payments Inc.Lindon, Ut, Us
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Senior Director, International TrainingGlobal Payments Inc. Mar 2022 - Sep 2024Atlanta, Georgia, UsProvided leadership of teams supporting our International Operations and Vertical Markets. Created and Drove excellent practices of Training and Development, Knowledge Management, Quality and Workforce Management. Expertise in creating and driving coaching and performance. We provide premier support experience and partnerships with Operations internationally. Our value is in our ability to navigate and consult through the different streams of needs across our businesses yet provide consistent solutions and expertise. Measuring the impact to the business was a key success factor. Also adept at managing finance and budgets. Developed and led enablement functions for learning and design, quality and workforce management, creating a mini center of excellence.
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Director Of Worldwide Training And Development At Global PaymentsGlobal Payments Inc. Oct 2020 - Mar 2022Atlanta, Georgia, UsResponsible for the oversight of training and development for the worldwide contact center operations across Global Payments. Focus on Operational skills, coaching and driving strong linkage between training skills and quality. Currently building leadership development program across all leaders of Operational leadership. Also responsible for project management of learning-related projects, assessing impacts and deploying the proper resources to develop new training.
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Director Learning & Documentation & QualityTsys Jul 2017 - Oct 2020Columbus, Ga, UsLead global training, quality and customer experience teams across TSYS. Focus is on contact center, back office and client training. Execute quality strategies and driving the Net Promoter Score measurement strategy. -
Commercial Learning LeaderAmerican Express Global Business Travel Oct 2014 - Jul 2017New York, Ny, UsLead sales training team to support global organization of sales and client managers with a focus on onboarding, sales skills development and sales growth. Major focus is to develop customer conversation training to target new sales and growth conversations featuring commercial teaching. Major responsibilities to include emerging new products, positioning of prospect conversations and focus on prospect research. This was a total sales enablement role with impact to helping drive new sales, maintain relationships. -
Learning Advisor - Americas RegionAmerican Express Global Business Travel May 2012 - Oct 2014New York, Ny, UsDeveloping learning strategies that include Challenger Sales methodology, change management, leadership development and the Growth Mindset. They all work beautifully together.
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Spring Training Assistant - Texas Rangers Spring Training OperationsCity Of Surprise Feb 2005 - Apr 2013Surprise, Az, UsProvide Security and day to day spring training support to the Texas Rangers. Assist in game day operations, provide support and security to high profile baseball athletes and front office personnel, -
Partner Relations & DevelopmentTheater Works Aug 2009 - May 2010Peoria, Az, UsBuilding community relations, developing sponsor strategies, coordinating grants and managing the annual black tie fundraiser. -
Training ManagerAmerican Express 2006 - 2008New York, Ny, UsLeader of training and HR teams in the Finance division of American Express. -
Various Training Manager RolesAmerican Express 1983 - 2008New York, Ny, Us
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ManagerAmerican Express 1983 - 2008New York, Ny, Us
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Manager, Communications - American ExpressAmerican Express Aug 1983 - Feb 2006New York, Ny, UsManage employee communications and engagement for a major global Finance business unit
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Director - TrainingAmerican Express 2004 - 2006New York, Ny, Us
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ManagerAmerican Express 1983 - 1993New York, Ny, Us
Marc Schifano Education Details
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Western International University
Frequently Asked Questions about Marc Schifano
What company does Marc Schifano work for?
Marc Schifano works for Global Payments Inc.
What is Marc Schifano's role at the current company?
Marc Schifano's current role is Senior Director, Support Excellence.
What schools did Marc Schifano attend?
Marc Schifano attended Western International University.
Who are Marc Schifano's colleagues?
Marc Schifano's colleagues are Lester Gunn, Praveen Shukla, Kathryn Young, Paula Kadunc, Richard Messier, Tanuja Kalagarla, Deepthi M.
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