Marc Silverstein Email & Phone Number

Myrtle Beach, Sc, Us

Westborough, Massachusetts, Us

Responsible for improving customer satisfaction at all stages of lifecycle from initial interaction though products entire life with an additional focus on improving service offerings. LG’s Battery Energy Storage Systems are designed for large scale utility/grid projects and as a full system integrator brings together a comprehensive solution from batteries to interconnection.

Ashland, Ma, Usa, Us

Product Manager for gas ignition controls, connectivity solutions, and temperature controls. These products are utilized in multiple industries from HVACR and Pool Heaters to Appliances and Medical Equipment. Directly support gross sales over $60M annually. • Launched the company’s first IoT platform solution starting from concept to full implementation. This solution included a custom developed hardware connectivity module, AWS cloud architecture, web, iOS, and Android applications.• Launched the company’s LinkedIn page and generate new content for both product and social post weekly, growing the page to over 750 followers currently.• Generate content and manage the company website updating as needed for all product lines and news.• Publish the quarterly newsletter to over 1000 customers, prospective customers, and distributors. • Coordinate company tradeshow activities for AHR Expo with over 40K attendees.• Create continuity in design and goals with engineering teams both domestic and international.• Reinvent our products to attract new customers by assessing market needs while controlling costs.• Create all marketing materials including Brochures, Press Releases, Web content, White Papers, Product Bulletins, Datasheets, Print and Online advertising.

Waltham, Ma, Us

Responsible for multiple microscopes lines and image analysis software. These industrial metrology microscopes are used in applications from aerospace to automotive. Managed $10M portfolio of products sold in North and South America. • Managed marketing team that generates marketing content and supports the sales force with demonstrations, training, and complex customer applications throughout the Americas.• Coordinated global launches with corporate division in Japan and strategic development in Germany while leading all aspects for the Americas for two major product releases and multiple smaller releases.• Created marketing material that included Brochures, Product News, Press Releases, Videos, Web content, Marketing News, Training Materials, and Technical Bulletins.• Supported team transition from Pennsylvania to Massachusetts including new CRM and ERP systems.• Proficient with 3D digital microscopes, measuring microscopes, and image analysis software.

Waltham, Ma, Us

Responsible for strategic sales support in Industrial Metrology products by performing on-site customer demonstrations and creating training materials. • Directly impacted sales by over $2M annually by closing large and complex systems sales and customized software solutions.• Supported trade shows by executing compelling live demonstrations, personal discussions on unique needs, and collecting qualified leads for sales representatives.• Provided support to Olympus Canada and Latin American distributors for complex applications.• Created and executed live webinars as well as internal and external facing training videos.

Center Valley, Pennsylvania, Us

Responsible for managing multiple projects for EndoWorks Endoscopy Reporting System. Working with engineering and software development created and launched multiple versions of software. Annual revenue of the product line exceeded $18M.• Instructed applications team and service engineers to support product sales by performing compelling demonstrations for hospitals and ambulatory surgery centers. • Collaborated cross-departmentally with Marketing, Research and Development, Physician and Nursing Staff, Engineering/Integration, Operations, Training, Support Services, Legal, Finance, Quality Assurance, and Regulatory Affairs to ensure project successes.• Managed the execution of a CAPA with multiple stages that included the software fix to data problems and updated code to prevent further errors. • Created core documentation including Product Requirements Documents, Product Bulletins, Training Materials, Beta Plans, Project Plans, Project Budgets, and Project Schedules.

Center Valley, Pennsylvania, Us

Responsible for managing customer requests for support in more than 30 hospitals and 50 other medical facilities. • Installed EndoWorks system at over 20 facilities including the training of physicians and nursing staff.• Assisted training department with development of materials and presentations for classes of service engineers to understand real field situations they would encounter.• Executed product demonstrations of EndoWorks System to support sales representatives.