Marc Smith

Marc Smith Email and Phone Number

Director (Emerging Markets) @ End to End Agency
United Kingdom
Marc Smith's Location
Greater London, England, United Kingdom, United Kingdom
Marc Smith's Contact Details
About Marc Smith

Marc has over 20 years of experience working in Business Development, Sales, & Technical Pre-Sales roles within the Telecommunications, IT Services & Security & Crytpo & Blockchain.He has extensive Account Management experience supporting Global Financial institutions such as UBS, Lloyds Banking Group, Visa, Citi Group & HSBC.During his career, Marc has worked for Global Enterprises such as Vodafone & BlackBerry, helping clients create & implement technology solution strategies, enable leading-edge technology products & services and drive user adoption through digital transformation.

Marc Smith's Current Company Details
End to End Agency

End To End Agency

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Director (Emerging Markets)
United Kingdom
Marc Smith Work Experience Details
  • End To End Agency
    Director (Emerging Markets)
    End To End Agency
    United Kingdom
  • Arianelabs
    Director
    Arianelabs Mar 2021 - Present
  • Limechain - Blockchain & Dlt Solutions
    Director
    Limechain - Blockchain & Dlt Solutions Jul 2019 - Mar 2021
    London, United Kingdom
    LimeChain UK - Blockchain Development, Consulting & Business Solutions including, LimePay - Blockchain Payment Solution | Business Blockchain Consultant
  • Limechain - Blockchain & Dlt Solutions
    Business Development
    Limechain - Blockchain & Dlt Solutions Jan 2018 - Jul 2019
    London, United Kingdom
  • Bulpros
    Business Development Manager (Uk)
    Bulpros Feb 2017 - Nov 2017
    Uk
    BULPROS is an innovative Global IT Services and Solutions company with focus on Enterprise Collaboration, Cloud, Big Data and IoT, Enterprise Mobility and Outsourcing.
  • Blackberry
    Strategic Account Manager
    Blackberry Nov 2013 - Dec 2016
    London, United Kingdom
    Responsible for BlackBerry Financial & Professional Services clients. Enterprise Mobility Management and communications strategies.
  • Blackberry
    Technical Solutions Manager - Finance & Professional Services
    Blackberry Dec 2011 - Nov 2013
    Deliver Technical Product Roadmaps & Training to customers, carrier teams, channel partners and stakeholders.Expand technical knowledge within the major carrier's by training and presenting the unique selling points of the BlackBerry solution.Participate in and present at industry trade shows.Manage and Execute BlackBerry architecture reviews and security model discussions, along with the presentation of effective pilot strategies.Provide technical expertise and knowledge of the BlackBerry solution as well as articulate and evangelize the BlackBerry solution to customers and Carrier Sales Engineers.Deliver technical consultancy, proactively and commercially engaging with existing customers on new possibilities and opportunities.Support and manage pilot/upgrade/expansion/migration projects.Play a critical role in helping to remove technical objections within key corporate accounts as well as help the carrier develop further customer confidence in the BlackBerry solution.Develop technical sales documentation to support carrier and carrier channel sales teams.
  • Blackberry
    Analyst
    Blackberry Jan 2010 - Dec 2011
    Take ownership and accountability in troubleshooting escalated complex technical issues.Ability to work in High pressure environment, whilst maintaining a high level of customer service.Remain accessible to the Associate teams to provide advice and council when they require your input to advance the diagnosis of technical issues.Foster open communication within the team.Research, author and review technical documentation.Participate in early testing of new product offerings, version releases and service packs.Remote and On-site support for installation and integration of Blackberry Enterprise Server products and services into customer environments.
  • Vodafone
    Technical Architect
    Vodafone Dec 2006 - Dec 2009
    Pre-Sales) Vodafone Professional Services, Vodafone UKProvide Specialist Technical Assistance to external customers with Vodafone Data Solutions, including Blackberry, Visto, VMCC, and Windows Mobile.Pre and Post Sales support, including planning and design for an evolving set of data products and services.Responsible for resolution of Technical problems encountered by Enterprise customers as they integrate Vodafone Data solutions.Work with external clients and internal teams to ensure delivery of Data solutions with the highest level of customer service and minimum disruption.Remote and On-site support for installation and integration of Vodafone data products and services into customer environments.Ownership of any customer technical problems, and central point of contact for internal and external stakeholders.
  • Vodafone
    Data Support Specialist, Technical Customer Support
    Vodafone Jun 2004 - Dec 2006
    3rd Line Technical Blackberry Support, for all faults & issues regarding The Blackberry Server solution.3rd Line Technical support for Vodafone Data solutions including VBE, Blackberry Connect, VMCC & Microsoft Windows Email.Complex troubleshooting for Blackberry solutions, involving such dependencies for example the mail server environment, network topology and user expectations.In depth knowledge and Administration of BES integrated platforms such as Windows NT4, Server 2K, 2003, 2008, Microsoft Exchange 5.5, 2000, 2003 & 2007.Point of escalation for Contact Centre advisors, Customer escalations & internal parties.
  • Vodafone
    Technical Customer Support Advisor
    Vodafone Mar 2002 - Jun 2004
    Point of Escalation for Contact Centres regarding faults of a technical or data nature, and assisting customers with difficulties.
  • Micronclean
    Quality Assurance / Health & Safety Advisor
    Micronclean Aug 2000 - Mar 2002
    Assisting in day to day running of Quality Assurance programme.Implementing Health & Safety plan, including the writing of Risk Assessments.Briefing senior management on all aspects of Quality assurance & Health & Safety matters.Written and verbal reporting to Management.
  • British Army
    Military Surveyor
    British Army Mar 1996 - Jul 2000
    Map production / Surveillance photography).Extensive photography in both production and pre-production.Communication, Team & signalling skills.Responsibility of Equipment up to the value of €10 million.2x6 Month Overseas Operational Tours (Bosnia & Kosovo).

Marc Smith Skills

Blackberry Troubleshooting Blackberry Enterprise Server Integration Technical Support Security Enterprise Software Telecommunications Microsoft Exchange Management Itil Testing Pre Sales It Strategy It Service Management Voip System Administration Software Installation Software Documentation Windows

Marc Smith Education Details

  • Crumiln High School
    Crumiln High School
  • Upavon School
    Upavon School

Frequently Asked Questions about Marc Smith

What company does Marc Smith work for?

Marc Smith works for End To End Agency

What is Marc Smith's role at the current company?

Marc Smith's current role is Director (Emerging Markets).

What is Marc Smith's email address?

Marc Smith's email address is ms****@****rry.com

What schools did Marc Smith attend?

Marc Smith attended Crumiln High School, Upavon School.

What skills is Marc Smith known for?

Marc Smith has skills like Blackberry, Troubleshooting, Blackberry Enterprise Server, Integration, Technical Support, Security, Enterprise Software, Telecommunications, Microsoft Exchange, Management, Itil, Testing.

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