Marc Spilka Email & Phone Number

New York, New York, United States

New York, New York, United States

• Managing several implementations for customers of varying sizes at any given time.
• Responsible for maximizing customer retention by managing customer relationships and efficiently resolving data issues.
• Drives product adoption by effectively implementing products and features according to customers’ use cases.
• Managing several partner ATS relationships with the goal of optimizing and expanding mutual product offerings.
• Spearheaded the introduction of several high value API improvements across several ATS integrations, introducing upsell and cross-sell opportunities across hundreds of clients.
• Proven track record of adeptly triaging high-impact customer issues and driving them to full resolution.

San Francisco Bay Area

• Actively assisted customer onboardings during key technical integrations.
• Served as a technical point of contact for key Accounts at all stages of the customer life cycle.
• Communicated directly with customer Salesforce admins on recommendations and CRM best practices.
• Gained experience debugging database, API, and CRM-related data issues.
• Created internal and external product enablement content and documentation.
• Worked with Product and Engineering to create product documentation in advance of beta and GA releases.

Greater Los Angeles Area

• Managed a portfolio of over 40 small business owners seeking upstart funding at any time.
• Maintained daily communication with clients and banking partners.
• Drove weekly revenue of $100,000+ through proactive account management.

Greater New York City Area

• Worked as a part of a tightly-knit Service and Growth team tasked with managing the exponential growth of the company in its initial months on the market.
• Responsible for providing thorough and accurate technical support to customers via email and phone.
• Helped develop creative direction for upcoming social media and email marketing campaigns.
• Designed visual promotional material such as: brochures, how-to-guides, infographics, sign up videos, animations, and email templates.

Kent, OH

• Conducted market research aimed at better understanding student wants and needs.
• Participated in client meetings regarding creative direction
• Compiled and analyzed campaign data using Microsoft Excel
• Used workflow management software to update job statuses and communicate between teams.

Kent, Ohio

• Managed freshman students in order to maintain a safe living and learning environment.
• Organized monthly community events for students and staff.
• Used Google Docs to effectively communicate between co-workers and supervisors.

Greater New York City Area

• Responsible for personally delivering fragrance samples to clients.
• Worked with the sales team directly to deliver consistent, reliable service to clients.