Marc Steele Email & Phone Number

Fond Du Lac, Wi, Us

Milwaukee, Wi, Us

Software development business/quality analyst. Develop & refine new software functionality requirements, workflows, & procedures based on Client requirements. New software functional requirement development, testing, and defect resolution responsibilities. Assess how existing functionality can be leveraged to meet client needs reducing time and costs. Timely software functionality process & procedure implementation made possible because of a dynamic Agile environment.

South Bend, Indiana, Us

Develop Test plans and timeline for replacement of Field Sales & Marketing application. Update requirements, assess workflow changes and training needs. Responsible for resource allocation.

2011- - American Family Insurance-NHQ Madison, WI.Sales & Marketing application replacement. Lead requirements to test plan development efforts. Coordinate testing with multiple vendors to deliver sales & marketing materials to drive sales, increase retention, and reduce costs.UnitedHealth Care 2010-2011Business Analyst-ContractorProvided IT Systems Knowledge Base (Help Desk) application replacement project support, analysis, and documentation using DMAIC(Six Sigma) methodology. Responsibilities:* Analyze and support existing application functionality of UHC’s Technical Support system. Assess existing requirements with new application functionality.* Provided support, analysis, and documentation to project team to assess new knowledge base tool functionality, user requirement prioritization, testing and implementation timelines.* Provide documentation and analysis to update process and procedures for new application user training and implementation.* Lead for Application testing. Create, coordinate, and document test case, test documents, issue resolution and user acceptance testing with post implementation follow-up.

Menlo Park, Ca, Us

UnitedHealth Care 2010-2011Business Analyst-ContractorProvided IT Systems Knowledge Base (Help Desk) application replacement project support, analysis, and documentation using DMAIC(Six Sigma) methodology. Responsibilities:* Analyze and support existing application functionality of UHC’s Technical Support system. Assess existing requirements with new application functionality.* Provided support, analysis, and documentation to project team to assess new knowledge base tool functionality, user requirement prioritization, testing and implementation timelines.* Provide documentation and analysis to update process and procedures for new application user training and implementation.* Lead for Application testing. Create, coordinate, and document test case, test documents, issue resolution and user acceptance testing with post implementation follow-up.

2010Support Staff II. Provide advocacy, support, and direction to Shelter clients. Update records and files. Provide recommendations for process improvements. Excellent interpersonal skills and communication required to be effective. Humana/HumanaOne

After 32 years in the Health Insurance business and my last workplace experience... I am currently exploring new career paths, going back to school, taking up volunteering opportunties here in NE Wisconsin. I would consider going back into the business world as a business analyst but it would have to be a very, very good fit. I have a lot to offer whatever path I choose to follow.

Louisville, Kentucky, Us

Business Analyst.* Using AGILE SDLC methodology, coordinated requirement gathering for improvements and updates for product quoting and online enrollment with IT and business stakeholders. * Reduced backlog of pending Sales, Underwriting, and Call Center system improvements.* Responsible for the research and writing of multiple business system requirements and test cases, system change documentation, communications, implementation, and production support in a dynamic fast paced environment.

Us

Marc W Steele*United Healthcare acquired AMS in 2005SummaryHealth Benefit Business Analyst with extensive project experience in designing, developing, and supporting business systems for products and processes critical to profitable growth. Strong analytical, problem solving, project management, organizational, and communication skills that facilitate commitment and teamwork. Able to effectively work independently and collaboratively. Extensive experience with resolving internal user or external customer issues.

2008 Accountable for multiple insurance systems and enhancements, with ongoing analysis, support, training, testing, and maintenance. Thoroughness and attention to detail of gathering requirements, unit and regression testing documentation was critical for success. Business lead for UnitedOne's Product Quoting Software releases.* Ability to communicate effectively with co-workers from different departments, locations, and backgrounds to work together to meet organizational goals, objectives, and implementation dates. * Followed processes and procedures to ensure consistency in customer solicitation, enrollment, service, and policy administration. * Created internal communications and training materials as needed for system or procedural changes in content, functionality, and impact to internal coworkers and/ or external customers.* Assisted with internal user systems training as needed. Responsible for identifying and resolving escalated user or external customer issues.

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Led Operational Project team responsible for the ongoing analysis and development, usability, maintenance, support, and training of quoting and underwriting enrollment systems to support operational, sales, and service teams to meet Company's growth and profitability requirements. Critical analytical, organizational, communication, and teamwork skills were required to be effective and efficient. Utilized various approaches to lead team with gathering, defining, documenting, testing business system requirements.*Corporate CRM Systems rewrite project team. Responsibilities included planning, requirement documentation, design, development, modeling, testing, implementation, communication, and training of new CRM systems. Assisted in the development, deployment, and training of new CRM system training aids and course modules.*CRM Vendor selection analysis included analysis of existing and new business processes, work-flow, and data integration into TriZetto/Facets application. *Mapped existing system work-flows and processes and documented changes to new work-flows based on new system functionality with all data inputs and outputs.* Coordinated support and security for Field Sales staff systems' business information content and training. Information included client new business application status, policy renewal, claims, account billing status and other company financial details. * Traveled to meet with Customers, Agents, and Sales office staffs to assess company's benefit plans, policies and procedures were meeting their health insurance business needs. Included PPO, POS, HMO, and Indemnity products and plans.*Business lead for Data Warehouse Joint Venture with Shopko, Inc. Designed and tested countless reports on membership, plan, loss ratio and sales trends.*Created and delivered WebEx training program content for acquired and merged Sales Distribution force (Pacific Life) in 2006.

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Led cross functional team responsible for the ongoing development, maintenance, support, and training of corporate sales systems. * Corporate Systems Rewrite Project Business team lead. Gathered business requirements used for Vendor selection, design, development, testing and implementation of new CRM system. Mapped existing system workflow and changes to workflow based on new system functionality.* Sales Force Automation project lead. Increased Sales Manager productivity with laptop/PDA rollout.* Responsible for Regional Sales Office staff systems support and training. * Traveled extensively to meet with sales staff, brokers, and customers to assess company’s system functionality and content to meet customer’s business needs.* Sales and Marketing team lead on corporate joint venture to develop a Data Warehouse.

* Responsible for Regional Health Insurance PPO, POS, and Indemnity plan designs and pricing. Product designs were compatible with Medicare coordination and administration.* Coordinated new Life and Health Insurance plan rating and implementation with operational areas to ensure continuity and consistency in the policy administration, claims payments to providers and policyholders, and commission payments to brokers.

Trained Sales Managers, Brokers, and Sales Support staff on Quoting, Enrollment and New Business Application requirements, and procedures. Liaison for field sales system enhancement requests to IT.* Trained and evaluated new business underwriters.* Worked with prospective clients and brokers to provide affordable health insurance coverage solutions.

Coordinated system project to enhance customer's health insurance policy renewal process.

Biology, Biology, Psychology, Chemistry

Bs, Biology