Marc Tangvik Email & Phone Number

Manage end user service assets as a cross functional technical lead for multiple Microsoft projects. Provide direct performance management and guide professional development of team members.

Kansas, United States

Currently working as Service Management Lead for Valorem Reply's largest Microsoft contract. Responsibilities include:-Drive delivery of stakeholder goals and expectations for program's Service Management team-Accountable for the success of a multi-tiered 24/7/365 support model including 10 technical analysts-Prepare client facing weekly, monthly reports on key areas of interest-Provide coaching and guidance in the skills development, motivation, and individual success of 9 technical analysts-Complete assigned UX Design opportunities and training as part of my career transition

Greater Boston Area

Project ALERTA is an after-school and summer academic enrichment program for Latino students and ELLs that aims to enrich students’ academic achievement and increase their chances for acceptance into the exam schools and other excellent college prep schools in Boston. We are located in the College of Education and Human Development at UMass Boston.Highlights of my efforts as Program Coordinator:-Manage Alerta Program daily operations, including summer and after school components-Coordinate participant recruitment, selection, and orientation of teachers and students-Organize and produce program training, workshops, staff meetings, field trips and ceremonies-Create seasonal bilingual newsletters, flyers, brochures and marketing materials-Build relationships with UMass Boston and BPS committees, principals, and ELL communities

Bachelor Of Arts 2009, Spanish, Economics

Seville, Spain Semester Abroad, Center for Cross-Cultural Studies

Hs Diploma