Administration of new ITSM solution.Leading a team with the express focus of improving service for all end users.Work to improve technology communication, feedback and status to all end users.

Supervised the IT Team dedicated to the Department of Consumer ProtectionImplemented customer centric support processesImplemented proactive maintenance & management processes to improve customer satisfaction and decrease support requestsStreamlined and standardized processed to provide a uniform customer experienceEstablished user account information standards to provide system consistency.

Department head and leader for all technology; Provide insight and ideas on streamlining organization and business processes; Manage public online requests for support, public notifications on Town website and social media;  Coordinate GIS maintenance, GIS use and long range planning; Design and maintain custom computer applications; Improved taxpayer services by analyzing department needs, implementing solutions and standardizing processes; Supervise IT staff and vendors; Update business processes to replace paper based systems and automate operations; Project lead on interdepartmental projects; Member of internal administrative groups for insurance claims review, health, safety, employee recognition and COVID response; Manage projects related to economic development, comprehensive plan, zoning updates, Town budget, and civic engagement; Acting Town Manager when needed

Assist in Emergency Management policies and procedures. Assist with executing the assigned budget, coordinating resources and management of the EOC when needed.

Provided technology services for non profit organizations and municipalities.

Department head and manager of all town technology. Provide insight on streamlining the organization, business process reengineering and utilizing the computer systems to promote cross departmental utilization of information. Coordinate GIS mapping system maintenance and data creation. Manage website and public communication of information. Design and maintain custom computer applications. Support MUNIS and Vision software users. Supervise IT staff and vendors.

Accountable for management of all technology needs. Design, implement and manage custom business intelligence systems for the town administration. Project manager for all technology initiatives and select special projects.

Responsible to develop, organize, direct and coordinate the town's emergency management program with the goal of saving lives and protecting property by maintaining emergency operational capabilities that mitigate, prepare for, respond to, and recover from any emergency or disaster.

Management of users and servers in a LAN/WAN environment. Daily responsibilities included system administration and addressing all technical issues. Worked with GIS consultants to address software issues and to improve the GIS system. Designed custom applications to support operations.

Maintained, designed and installed Windows NT/2000 and Novell client server systems at 15 different locations. Provided hardware and software support phone/on-site for business information systems. Designed and implemented inventory control systems. Analyze and report with Crystal Reports.Performed site reviews to verify security and hardware performance. Business network design and deployment.