Marc Travis Email & Phone Number

Bay Village, OH, US

Mayfield Heights, Ohio, United States

Experienced and dependable professional with 27+ years of expertise leveraging technology and process improvement to effectively solve complex business challenges. Expert in project management, process improvement, and delivering expedited results. Trusted as an advisor, providing ongoing mentorship, and fostering the growth of team members through direct.

Westlake, Ohio, United States

• Organized and facilitated cross-functional projects and collaborated with teams to implement and improve systems and processes.
• Standardized and implemented new Cloud Customer Onboarding process across two major product lines through cross-functional collaboration.
• Co-Authored Cloud Specification Document and associated presentation targeted at prospects and existing customers detailing features, service types, reporting, disaster recovery, cloud team responsibilities, and.
• Worked with cross-functional internal teams and customers on Security Impact Analysis project to provide compliance evidence related to the cloud computing environment.
• Trained and mentored 2 new team members to ensure successful onboarding.
• Completed coursework toward AWS Cloud Practitioner Certification exam.

Westlake, Ohio

• Responsible for the management of all aspects of internal implementation projects from inception through closure – driving change management, solution definition, resource allocation, project direction, team building.
• Created methods and tools pillar to provide standard methodology and toolset to services delivery staff of 500+ consultants.
• Implemented FinancialForce PSA enabling enhanced execution and reporting of thousands of services engagements.
• Integrated acquired software company systems, methodologies and team members into existing operations enabling best of class project implementation and continuity of solution delivery services.
• Served as International Services Liaison to EMEA, APAC, LATAM to promote adoption of methods and tools and advocate for the unique needs of a given region.
• Established Product Modernization Awareness team to create a central location to reference best practices, installation tips, and product resources related to software releases.

• Utilized exceptional communication skills, deep expertise in ECM solutions, and best practices for solution delivery. Led and mentored a team of 12 Project Managers.
• Managed a team of project managers executing work in the insurance, financial services, government, healthcare, and commercial sectors representing 50 concurrent projects.
• Implemented first formal release of Project Implementation Methodology and associated repository to store templates and tools.
• Oversaw and contributed to maturation of project execution tools and methods combined with professional services automation enabling more precise resource planning and performance measurement.
• Contributed and presented at internal, customer and partner education events including management summits, partner summits, and annual technology and training conference.

Westlake, Ohio

• Managed external customer implementation projects driving solution definition, resource allocation, project direction, team building, budget control, non-conformity resolution and overall risk management.
• Implemented first cloud customer solution using a customized interfaced presented in English and Japanese.
• Developed first solution and methodology to execute data conversions from Filenet to OnBase ultimately converting over 250 million documents.
• Developed and implemented the first integration to Guidewire Claims Center for the insurance industry.
• Exposure to 100’s of projects representing a wide range of industry and project types domestically and internationally – primarily in Insurance, Financial Services, Commercial, and Government sectors.

Cleveland, Ohio

• Define, develop, test, analyze, and maintain new web-based intranet software solutions in support of the achievement of business requirements for expanding the company intranet.
• Implemented first Stores Division e-commerce website and internal employee portal.
• Established standards for web authoring tools and content management.
• Worked with business units to implement first corporate intranet on UNIX platform consisting of approximately 10 sites and 2,500 end users.