Marc Troain Email & Phone Number

• Supervises over 60 drivers and six part-time supervisors that make up one delivery center.-Manages for results - makes decisions regarding staffing, customer service, and safety. -Effectively communicates daily.
• Responsible for new and periodic driver safety and delivery methods training, as well as record retention.-Holds employees accountable by ensuring that they are following proper methods and guidelines.-Disciplines.
• Reports directly to manager regarding any service failures and safety issues daily.

Catonsville, MD

• Distinctly selected by the Air Traffic Control CTI program director to instruct upcoming air traffic control students in CCBC's high fidelity control tower simulator.
• Taught air traffic control fundamentals, and proper phraseology.-Instructed via power point and used "table top" scenarios to explain information prior to going into the simulator.-Promoted situational awareness.
• Programed air traffic control scenarios on the Adacel simulator system.-Recreated, and modified over 100 scenarios based on the teaching agenda of the CTI program.

Exton, PA

• Managed a 24/7 mental health crisis call center, covering all of Chester County, Pennsylvania.-Obtained pertinent information about persons of concern and determined the best course of action.
• Facilitated crisis evaluations.-Assessed clients and determined best care plan depending on severity of situation.-Linked clients with outpatient/inpatient resources, or performed an involuntary commitment if dangerous.
• Worked calmly in high-stress situations with clients who were agitated, violently aggressive, and making threats towards themselves or others.-Coordinated with police and emergency medical services as needed.
• Performed various other administrative duties.-Audited crisis evaluation documents for completeness. -Conducted peer evaluations with employees as feedback was given from clients, families, and other professionals.

Lebanon, PA

• Supervised case loads between 100 and 200 defendants and held them accountable to the terms and conditions of their sentences.-Met with defendants twice per month, in the office and out in the community.-Monitored.
• Arrested defendants who broke the terms of their probation/parole, or received new criminal charges while on supervision.-Testified in court and collaborated with judge to implement proper sentencing.
• Completed training courses that enabled me to carry a firearm, taser and pepper spray while on duty.
• Received an award from the drug task force for seizing drugs and paraphernalia from a defendant's residence during an unannounced visit.

West Chester, PA

• Hired immediately after a non-paid internship and prior to obtaining my Bachelor’s Degree.
• Supervised case loads between 100 and 200 defendants and held them accountable to the terms and conditions of their sentences.-Scheduled monthly appointments in office with each defendant.-Monitored every aspect of the.
• Issued warrants for defendants that broke the conditions of their probation/parole.-Testified in court and collaborated with judge to implement proper sentencing.
• Volunteered to be a member of the gang task force.-Attended monthly meetings to discuss gang information and impact on the community.-Identified gang members who were on supervision or in prison.-Searched for possible.

Associate'S Degree, Air Traffic Control, Flight Training

Activities and Societies: Aviation Club, Flight Club.

Bachelors, Criminal Justice, Psychology

Activities and Societies: Sigma Pi Fraternity, Roller Hockey Team.