Salesforce Administrator Role Description and Key Responsibilities System Configuration and Maintenance • Customized and configured Salesforce to meet business requirements, including data models, workflows, and other data quality features. • Collaborated with stakeholders to ensure Salesforce is optimized for business needs• Ensured data integrity and maintained the security of Salesforce by setting up profiles, roles, and permission sets.• Managed and maintained user accounts, including creating, deactivating, and resetting passwords.User Training and Support• Provided training and support to end-users, helping them navigate Salesforce effectively.• Addressed user inquiries and troubleshoot issues promptly to maintain smooth operations.Data Management• Oversaw data imports, exports, and data cleansing initiatives.• Collaborated with stakeholders to define and maintain data standards.• Implemented data governance strategies to maintain data integrity and quality.• Oversaw data migration, data cleanup, and data architecture efforts.Report And Dashboard Creation• Created custom reports and dashboards to help teams gain insights and make data-driven decisions.• Understood and translated business requirements into reporting solutions.Integration And Third-Party Apps• Managed the integration of Salesforce with other systems and third-party applications.• Evaluated and implemented relevant AppExchange solutions to enhance Salesforce functionality.Release Management• Keeping up-to-date with Salesforce releases and evaluating how new features can benefit the organization.• Planed, tested, and deployed new releases and updates.• Analyzed the impact of updates on existing processes.My Qualifications • Excellent problem-solving skills and the ability to work independently or as part of a team.• Adaptability and willingness to learn new Salesforce features and functionalities.

• Led a Salesforce Integration project, creating a 20% reduction in account churn risk and improving data quality by 30%, improving the efficiency of a team of 20 Customer Success Managers and supporting $1.5MM in additional annual revenue. • Coordinated with stakeholders to identify requirements for a Predictive Churn Model solution, working with cross-functional teams to deliver a comprehensive solution with a 40% improvement in the project delivery timeline.• Contributed to weekly stand-ups focused on current and future sprints, improving team alignment and productivity by 25% and ensuring all project milestones were completed on time.• Supported user onboarding, collaborating with the Change Management Team to complete Go-Lives and user training, leading to a 95% user adoption rate within the first 30 days.Gainsight to Salesforce integration for a Predictive Churn Model project. Mitigating the Risk of Churning Accounts and improving Product Adoption for Prisma Access, Prisma Cloud, Prisma SaaS for Customer Success Managers.Collaborated with cross-functional teams, including data scientists, business users, Salesforce and Gainsight developers and architects, to deliver a complete solutionTranslated & articulated business requirements building a Predictive Churn Model solution into Gainsight:• Milestone 1: Dashboard for visibility of status of At Risk Renewing Accounts• Milestone 2: Operationalized deployment templates integrated into Gainsight for customer success managers to assist customers with onboarding & product adoption• Milestone 3: Implemented Call to Action (CTAs) steps into Cockpit / Playbooksintegrated into Gainsight for customer success managers to actively prevent account churnSolution Design included creating Process Map in Lucidchart & training documentation with definitions• Engagement with Change Management Team to plan for Go lives and User Adoption. Collaborated with QA Teams to complete User Acceptance Testing (UAT)

• Oversaw Salesforce Administration for an organization with over 300 global users and introduced system updates and improvements, creating a 15% increase in sales efficiency and $2MM in additional annual revenue.• Resolved internal Salesforce tickets, implementing security controls and best practices, creating a 30% reduction in security incidents, and conducted data cleansing on over 175k leads, accounts, and contacts, improving data quality.• Developed processes to improve productivity across the organization, increasing cross-functional collaboration by 35% and departmental efficiency by 20%, and created training documentation, lowering the onboarding timeline by 30%.• Managed Salesforce administration, including user management, data integrity, and system customization.• Developed and delivered customized reports and dashboards to track KPIs and drive data-driven decision-making• Responded to the queue for internal Salesforce inquiries and Tickets Implemented security controls and best practices safeguarding sensitive data and ensure compliance• Supported the following departments: Marketing, Sales, Finance, Legal, Operations, Field Service Teams, Contracts, Technical Support and Customer Service, and Product Management team• Improved the quality of data with data cleansing matched to DiscoverOrg• Deployed Clari – first iteration in 2nd Quarter 2019• Served as the point of contact for iSEEit MEDDIC – sales methodology,Gainsight, and LeanData for Account & Lead Routing• Wrote training documentation for users with screenshots• Actively led and participated in User Acceptance Trainings (UAT) for Clari,Salesforce Lightning, & Configure Price Quote (CPQ) deployment projects.• Supported a global team with improvements, updates, and refinements toGainsight and Salesforce.

Working closely with Director of Sales Operations. ISO 27001 - ISO Security Audit Documentation New Partner Portal – Salesforce Communities Migration from Marketo to Hubspot & SalesforceName Branding transition from AirTight Networks to Mojo Networks o Website forms integration with Hubspot & Salesforceo Email Templateso Email AddressesLead Assignment Rules Updating & Creating Reports Updating & Creating Dashboards Data Cleansing for Accounts including standardizing on 1 Industry field! Migrating from Text values for State/Country to standardized picklists Evaluation Reports – Workflow of Email Alerts to Opportunity Owners – List ViewsManagement of 41 ProfilesSetting Up Campaigns to track ROI Lead list imports from various sources including global events, individual lists, etc. Exports for Channel Sales & Marketing teams SFDC Territory Changes Third Party Applicationso Ring Centralo DiscoverOrgo Litmoso Conga Adding / Hiding custom Fields to Page Layouts Training Materials – Documentation with Screenshots