CIPHR are providers of a cloud-based human resources (HR), Payroll and Learning software that helps organisations stay connected and work efficiently when they need to most. CIPHR’s HR solutions empower employees to manage their own data, and takes the strain out of HR admin freeing busy teams up to work on strategic priorities.Responsibilities: Responsible for a portfolio of client relationships. Create and manage an Account Plan for each account and conduct reviews. Set and manage… Show more CIPHR are providers of a cloud-based human resources (HR), Payroll and Learning software that helps organisations stay connected and work efficiently when they need to most. CIPHR’s HR solutions empower employees to manage their own data, and takes the strain out of HR admin freeing busy teams up to work on strategic priorities.Responsibilities: Responsible for a portfolio of client relationships. Create and manage an Account Plan for each account and conduct reviews. Set and manage client expectations at all times in relation to CIPHR products and services. Build strong relationships across multiple areas and contacts within the client organisation to increase exposure and grow accounts • Manage the renewals process for all annuity revenue. Promote the utilisation of services within CIPHR Service Pack, Training and Managed Service. Identify, develop and promote potential integrations that are relevant to the customer. Ability to recognise change within a client business and understand the opportunities that may result. Obtain reference sites, case studies and referrals. Timely updating of CRM system regarding all customer interactions and commentary, to maximise accurate forecasting ability. Interacts with colleagues from other departments to ensure good working relationships and delivery of excellent customer service. Promote client forums and events. Comprehensive knowledge of whole product range and of our solutions messaging. Ability to provide Webex and online demos of core CIPHR products, at an overview level. Manage Internal opportunity process. Provide proposals and product information in a timely and accurate manner in accordance with established client expectations. Contribute to Marketing initiatives. Show less

Responsibilities: • Manage a large portfolio of salary sacrifice and contract hire customers.• Identify and manage opportunities with existing customers to drive marketing visibility, process improvements, order take and revenue management.• Work proactively in partnership with the marketing team to develop and strengthen customer relationships.• Maintain relationships between regional EBP reps and Tusker EBP Relationship manager to safeguard and cultivate key relationships and… Show more Responsibilities: • Manage a large portfolio of salary sacrifice and contract hire customers.• Identify and manage opportunities with existing customers to drive marketing visibility, process improvements, order take and revenue management.• Work proactively in partnership with the marketing team to develop and strengthen customer relationships.• Maintain relationships between regional EBP reps and Tusker EBP Relationship manager to safeguard and cultivate key relationships and build Tusker’ s customer base.• Overseeing strategic account management throughout the allocated Tusker customer base.• Provide a strategic and practical resolution to the customers’ requirements and needs.• Working closely with the Business Development and Account Implementations teams to help obtain new business to ensure the smooth transition from prospect to customer.• Attend regular sales meetings, provide updates and present strategy.• Attend supplier/ partner meeting to present and review Tusker’ s products.• Working closely with all level and areas of the business, predominantly with marketing, customer service, implementation and sales team.• To achieve and where possible exceed target set for both KPI’ s and budget.• Issue management and resolution.• Annual scheme reviews with the customer and monthly telephone health checks.• Propose advisory changes of scheme structure to the customer where necessary and then see those changes through to completion.• Management of scheme awareness plans for all allocated customers.• Customer management information reporting. Show less

Responsibilities: • Managing key suppliers for Accident Management, Telematics and Driver Training programme.• Monitoring and reporting on performance against key suppliers SLA’ s and KPIs.• Manage and report on Driver Behaviour Points system.• Develop and deliver a proactive and targeted driver training programme.• Develop and deliver a road safety communication plan.• Implementing agreed strategies in line with financial and performance expectations.• Promoting… Show more Responsibilities: • Managing key suppliers for Accident Management, Telematics and Driver Training programme.• Monitoring and reporting on performance against key suppliers SLA’ s and KPIs.• Manage and report on Driver Behaviour Points system.• Develop and deliver a proactive and targeted driver training programme.• Develop and deliver a road safety communication plan.• Implementing agreed strategies in line with financial and performance expectations.• Promoting positive driver behaviour through identifying trends for developing and presenting supported recommendations for targeted areas of improvement.• Keeping abreast with the latest developments and in vehicle technology within this area and making recommendations for improvements.• Building, monitoring and forecasting financial budget.• Maintaining documented processes and procedures.• Managing ad-hoc projects as directed.• Coaching and supporting others, both within the team and the operational business. Show less

Responsibilities: • Manage a portfolio of key accounts and support Senior Account Managers on the larger key accounts within BTF.• Main point of contact for customers proactively, dealing with day to day customer feedback, issues, complaints and emails quickly and efficiently. • Attending and chairing regular status account meetings. • Monitoring and reporting on performance against customer set SLA’ s and KPIs. • Building monthly MI reports, dashboards and ad-hoc… Show more Responsibilities: • Manage a portfolio of key accounts and support Senior Account Managers on the larger key accounts within BTF.• Main point of contact for customers proactively, dealing with day to day customer feedback, issues, complaints and emails quickly and efficiently. • Attending and chairing regular status account meetings. • Monitoring and reporting on performance against customer set SLA’ s and KPIs. • Building monthly MI reports, dashboards and ad-hoc reporting. • Support with setting account plans including targets and budgets. Responsible for execution of plans. • Ability to work within strict KPIs. • Tracking performance on key accounts and preparation of various monthly reports. • Responsible for billing queries and ensuring debtors settled as quickly as possible. • Supporting with contract renewal processes. • Supporting with customer audits. • Building and strengthening relationships with key personnel at clients. Show less