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Marc-André Laroche Email & Phone Number
Coordonnateur de site S and TI and and IS and T Site coordinator
at
Rio Tinto
1 work email found
@riotinto.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Coordonnateur de site S and TI and and IS and T Site coordinator
Location
Saguenay, Quebec, Canada
Company size
Who is Marc-André Laroche? Overview
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Quick answer
Marc-André Laroche is listed as Coordonnateur de site S and TI and and IS and T Site coordinator at Rio Tinto, a with 39972 employees, based in Saguenay, Quebec, Canada. AeroLeads shows a work email signal at riotinto.com and a matched LinkedIn profile for Marc-André Laroche.
Marc-André Laroche previously worked as Coordonnateur de site S&TI // IS&T Site coordinator at Rio Tinto and Director at Cgi. Marc-André Laroche holds Certification En Leadership Et Habiletés De Direction from Institut De Leadership En Gestion.
Company email context
Email format at Rio Tinto
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mlaroche@riotinto.com
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Profile bio
About Marc-André Laroche
With a robust 19-year tenure at CGI Canada, I have progressively advanced through various roles, culminating in a decade-long position as IT Director. In this capacity, I spearheaded the delivery of Major Incident Management services, ensuring seamless operations and swift resolutions. My journey at CGI began in the Helpdesk, where I honed my skills in customer support and technical troubleshooting. Over the years, I expanded my expertise to encompass Incident, Problem, and Change Management practices, consistently driving improvements and fostering a culture of excellence.Since November 2022, I have been part of the Riotinto IS&T organization as an IS&T Site Coordinator. In this role, I support on-site end-users and serve as a bridge between their needs and the broader IS&T services, facilitating effective communication and service delivery.
Listed skills include Incident Management, Itil V3 Foundations Certified, Help Desk Support, Change Management, and 25 others.
Current workplace
Marc-André Laroche's current company
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Rio Tinto
7 roles
Marc-André Laroche work experience
A career timeline built from the work history available for this profile.
Coordonnateur De Site S&Ti // Is&T Site Coordinator
Current
Nov 2022 - Present
Director
Director for The CGI Canada Incident management practice.As Director for these practices, my responsibilities consist of : - All aspects of the delivery of incident management and problem management services for by my teams. - Providing leadership and guidelines to achieve organization's goals and objectives;- Set strategies to evolve the delivery of services;- Ensure the quality of services and adherence to service level agreement (SLA);- Manage budget and resources allocation (human, infrastructure,tools);- Interacts directly with the client and it's management.- Participate in the elaboration of RFP's and new business integrations.
Aug 2012 - Nov 2022
Manager
Manager for the Incident Management team responsible of managing Critical incidents for the Manufacturing, Retail and Distribution clients of CGI. My duties consist of :- Responsible for recruiting and manage required resources for the service delivery area;- Plans and executes service delivery based on organizational strategies;- Ensures adherence to processes and procedures to meet quality of services and adherence to SLA; - Participates in identifying budget requirements (human resources, infrastructure, tools);- Interact directly with the client and/or vendor.
Dec 2010 - Aug 2012
Technical Team Leader
Cgi
Technical Team Leader for the incident management center for the Manufacturing, Retail, and distribution clients of CGI. My high-level responsibilities consisted of :- Ensuring expected level of services was delivered and supported the teams to improve service delivery- Help ensure process adherence and identifies process improvement opportunities;- Assists the team members with complex situations; - Handles or prevent escalations; - Drafts and maintains policy, standards and procedures for the team.
Oct 2007 - Dec 2010
Incident Manager
My high level responsibilities in this role consisted of : - Monitors actions to investigate and resolve incidents and problems in systems and service; - Assist & Coordinates with the implementation of agreed upon remedies and preventative measures; - Ensure that appropriate action is taken to investigate and resolve incidents/problems in systems/services.
Nov 2004 - Oct 2007
Information Technology Service Desk
Apr 2003 - Nov 2004
Team & coworkers
Colleagues at Rio Tinto
Other employees you can reach at riotinto.com. View company contacts for 39972 employees →
SC
Sylvain Cote
Colleague at Rio TintoSaguenay, Quebec, Canada
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SA
Sylla Aminata
Colleague at Rio TintoGuinea
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CS
Chris Stewart
Colleague at Rio TintoGreater Perth Area, Australia
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BC
Bongani Cele
Colleague at Rio TintoDurban, Kwazulu-Natal, South Africa
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RD
Rigoberto Del Rio
Colleague at Rio TintoAtlanta Metropolitan Area, United States
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AV
Ajay Vanwary
Colleague at Rio TintoDelhi, India
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KE
Katarina Erak
Colleague at Rio TintoLoznica, Centralna Srbija, Serbia
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HD
Heather Dulak
Colleague at Rio TintoDepew, New York, United States
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YC
Yu-Jie Chiang
Colleague at Rio TintoRuncorn, Queensland, Australia
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M(
Makynen (Ddmi)
Colleague at Rio TintoYellowknife, Northwest Territories, Canada
View →
Sylvain Cote
Colleague at Rio TintoSaguenay, Quebec, Canada
View →
SA
Sylla Aminata
Colleague at Rio TintoGuinea
View →
CS
Chris Stewart
Colleague at Rio TintoGreater Perth Area, Australia
View →
BC
Bongani Cele
Colleague at Rio TintoDurban, Kwazulu-Natal, South Africa
View →
RD
Rigoberto Del Rio
Colleague at Rio TintoAtlanta Metropolitan Area, United States
View →
AV
Ajay Vanwary
Colleague at Rio TintoDelhi, India
View →
KE
Katarina Erak
Colleague at Rio TintoLoznica, Centralna Srbija, Serbia
View →
HD
Heather Dulak
Colleague at Rio TintoDepew, New York, United States
View →
YC
Yu-Jie Chiang
Colleague at Rio TintoRuncorn, Queensland, Australia
View →
M(
Makynen (Ddmi)
Colleague at Rio TintoYellowknife, Northwest Territories, Canada
View →
3 education records
Marc-André Laroche education
Certification En Leadership Et Habiletés De Direction
Gestion Informatique
Cegep De Jonquière
High School Diploma, General Studies
Riverside Regional High School
FAQ
Frequently asked questions about Marc-André Laroche
Quick answers generated from the profile data available on this page.
What company does Marc-André Laroche work for?
Marc-André Laroche works for Rio Tinto.
What is Marc-André Laroche's role at Rio Tinto?
Marc-André Laroche is listed as Coordonnateur de site S and TI and and IS and T Site coordinator at Rio Tinto.
What is Marc-André Laroche's email address?
AeroLeads has found 1 work email signal at @riotinto.com for Marc-André Laroche at Rio Tinto.
Where is Marc-André Laroche based?
Marc-André Laroche is based in Saguenay, Quebec, Canada while working with Rio Tinto.
What companies has Marc-André Laroche worked for?
Marc-André Laroche has worked for Rio Tinto and Cgi.
Who are Marc-André Laroche's colleagues at Rio Tinto?
Marc-André Laroche's colleagues at Rio Tinto include Sylvain Cote, Sylla Aminata, Chris Stewart, Bongani Cele, and Rigoberto Del Rio.
How can I contact Marc-André Laroche?
You can use AeroLeads to view verified contact signals for Marc-André Laroche at Rio Tinto, including work email, phone, and LinkedIn data when available.
What schools did Marc-André Laroche attend?
Marc-André Laroche holds Certification En Leadership Et Habiletés De Direction from Institut De Leadership En Gestion.
What skills is Marc-André Laroche known for?
Marc-André Laroche is listed with skills including Incident Management, Itil V3 Foundations Certified, Help Desk Support, Change Management, Microsoft Office, Remedy Ticketing System, Asp, and Lotus Notes.
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