Marc-André Paquin Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario, Canada

• Gameloft One Marketing Awards: Recognized at a company-wide global marketing summit for generating record-breaking levels of engagement while working on Disney Magic Kingdoms.
• Community Strategy: Implement community-focused strategies to ensure objectives and KPIs are met.
• Ambassador Program: Developed and actively maintain a community ambassador program designed to support organic influencers and content creators while helping us increase visibility within micro-communities and improve.
• Content Planning: Create monthly content plans to support our marketing and live operations campaigns. This includes sweepstakes, teaser campaigns, and Facebook Live events.
• Consumer Insights Database: Coordinate recruitment campaigns for our Consumer Market Insights department which has helped increase our market research database by 67% in one week.
• Crisis Communication: Manage crisis communications for Disney Magic Kingdoms in coordination with global departments, including legal and public relations, to maintain consistent and cohesive messaging.

Toronto, ON.

• Digital Marketing Strategy: Developed digital marketing strategies for small-to-medium sized businesses helping business owners achieve their marketing goals and drive qualified leads to their sales team.
• Search Engine Optimization: Provided SEO recommendations that helped clients improve search rankings, and in many cases, move up to the first search engine results page, outranking many of their competitors and.
• Marketing Objectives: Worked with clients to define marketing objectives and KPIs helping them better understand the impact of their marketing spend.

Toronto, ON.

• Social Media Moderation: Managed a team of customer care moderators at Shoppers Drug Mart to ensure that high quality standards are maintained. Improved processes to reduce the average response time from 2 days to 2.
• Email Response Template Management: Created, reviewed, and revised customer response templates as needed to ensure consistent messaging within the customer care department.
• Reporting: Created and distributed reports to internal stakeholders within Shoppers Drug Mart flagging trends to relevant departments – e.g. Marketing, Loss Prevention, Consumer Affairs, etc.

Toronto, ON.

• Managed customer inquiries and concerns by email and telephone. This required problem-solving skills and ability to work under high-pressure situation, especially when dealing with matters of personal injury and.

Taipei, Taiwan

• Lesson Planning / Teaching: Organized lessons and activities following educational standards outlined in curriculum meeting strict deadlines in terms of content delivery, testing, and reporting. Developed.

North York

• Managed audio and video equipment, and troubleshot technical issues promptly and effectively, for clients of Electronic Language Communications.

Ubc/Daa Award Of Achievement Program, Digital Analytics

Topics explored include: • key concepts including analytics, key terms and how they are used • Key Performance Indicators (KPIs), why they.

Social Media Marketing

Topics explored included: • the history and concepts of social media • the principles behind online communication • exploring a range of.

Public Relations

Topics explored included: • identifying and reviewing in detail principles for effective engagement with stakeholders and customers, using.

Bachelor Of Arts, Concentration In History

Diploma, Audio Recording Technology