Marc-André Perras Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Respond to all parts and equipment requests inside the factory• Manage and process all purchase orders, items receptions and RMAs• Build relationship with parts vendors and manufacturers• Develop an internal parts store to physically store inventoryDuring my first 6 months, I turned an empty room into a functioning parts store, grew the parts inventory from $250K to $500K and reduced the overall downtime for repairs.

Montreal, Quebec, Canada

Explore customers’ needs and project to maximize total order size and sale value• Design, plan and organize projects with the customer, the contractor and Ciot distribution• Maintain long lasting relationships with customer after their project is completed, positioning Ciot for futureprojects• Keeping with industry standards, design trends and technical data on products and building codeIn the first six months in the role, I was able to exceed my target sales and reach 115%… Show more Explore customers’ needs and project to maximize total order size and sale value• Design, plan and organize projects with the customer, the contractor and Ciot distribution• Maintain long lasting relationships with customer after their project is completed, positioning Ciot for futureprojects• Keeping with industry standards, design trends and technical data on products and building codeIn the first six months in the role, I was able to exceed my target sales and reach 115% of plan and completed 8major renovation projects exceeding the 75 000$ range. Show less

• Respond to all service calls and dispatching the appropriate technical resource(s) at location• Manage and process all quotes, orders, returns and sales• Build relationship with parts vendors and manufacturers• 24/7 for emergency service and 1st-key for the storeDuring the first year of the pandemic, I was able to keep the branch profitable by a margin of 20% while losing over 90% of all customers, due to the lock downs.

Montreal, Quebec, Canada

Answer all incoming general inquiries, technical questions and service calls from resellers• Process all quotes, orders, returns and sales• Manage the reception and shipping of any merchandise for the location• Order parts for in-house technicians to allow them to complete repairsThrough email organization skills and automated email acknowledgment, I was able to shorten the existing SLA from 72h to 24h and catchup on existing customer cases.

Montreal, Quebec, Canada

• Discover, make available and promote new and different product offerings on the marketplace• Create lasting relationships with producers and farmers to help solidify the procurement chain• Negotiate production contracts, pricing structures, and availability forecasting• Increase the ABP (Average Basket Price) index on the online marketplace by adding new products and offers to the live marketplaceWith certain producers, I was able to purchase oversized or misshapen… Show more • Discover, make available and promote new and different product offerings on the marketplace• Create lasting relationships with producers and farmers to help solidify the procurement chain• Negotiate production contracts, pricing structures, and availability forecasting• Increase the ABP (Average Basket Price) index on the online marketplace by adding new products and offers to the live marketplaceWith certain producers, I was able to purchase oversized or misshapen produce (industry ''rejects'') at a reduced cost. I then made them available on the marketplace at varying price-points in order to increase the overall basket price. Show less

Montreal, Quebec, Canada

• Manage all quotes, orders, RFP's for large corporate clients (1000 users+)• Develop close relationships with clients' purchasing and IT teams• Participate in vendor-led training to stay up-to-date with market trends and innovations• Work in tandem with integration specialists to advance specific projectsThrough a company-led ''optimization program'' I led efforts to reduce the overall time spent on order processing with CSRs. By streamlining the email attachment… Show more • Manage all quotes, orders, RFP's for large corporate clients (1000 users+)• Develop close relationships with clients' purchasing and IT teams• Participate in vendor-led training to stay up-to-date with market trends and innovations• Work in tandem with integration specialists to advance specific projectsThrough a company-led ''optimization program'' I led efforts to reduce the overall time spent on order processing with CSRs. By streamlining the email attachment process, I was able to shave off an average of 2 seconds per transaction. Applied to 50 CSR throughout the entire company, almost 2500 hours of lost productivity were recovered Show less

Montreal, Quebec, Canada

• Develop strong relationships with the owners to increase sales and visibility• Negotiate planograms, floor space, cooler door layouts and signage through contracts• Uphold and maintain all merchandising, signage, interruption spots, cooler space and visibility• Manage and optimize calendar to visit a maximum of clients monthlyOver the span of 12 months, I was able to go from a ''no-position'' to a 1st position contract in the largest client (by volume sold) in the Plateau… Show more • Develop strong relationships with the owners to increase sales and visibility• Negotiate planograms, floor space, cooler door layouts and signage through contracts• Uphold and maintain all merchandising, signage, interruption spots, cooler space and visibility• Manage and optimize calendar to visit a maximum of clients monthlyOver the span of 12 months, I was able to go from a ''no-position'' to a 1st position contract in the largest client (by volume sold) in the Plateau Mont-Royal territory. Dépanneur Peluso's Labatt sales went from less than 1000 cases/year to over 8 500 cases/year through perseverance, negotiated advertising spaces and months of rapport building with the owners. Show less

Montreal, Quebec, Canada

• Support and coach all merchandisers on scheduling, signage, sales techniques, work place safety and problem resolution• Uphold a very high level of customer service and merchandising, according to the territory representative's instructions• Act as a ''Brand Ambassador'' during live events and promotional tours• Develop relationships with the sales team and their customers to deliver on established goalsDuring my 1st year at Labatt's, I applied a specific technique to… Show more • Support and coach all merchandisers on scheduling, signage, sales techniques, work place safety and problem resolution• Uphold a very high level of customer service and merchandising, according to the territory representative's instructions• Act as a ''Brand Ambassador'' during live events and promotional tours• Develop relationships with the sales team and their customers to deliver on established goalsDuring my 1st year at Labatt's, I applied a specific technique to hand-draw promotional posters and signage that were both liked by the customer's and the marketing team. In return, I was given the responsibility of training all merchandisers, to a point where the competition started using the technique in stores it was being utilized. That technique is still used today Show less