Marc Anthony D. Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

- Mentored resource specialists, fostering teamwork, open communication, and collaborative problem-solving to enhance case management effectiveness.- Conducted workshops addressing challenges and improving problem-solving skills, ensuring a supportive and productive environment.- Developed personalized development plans for resource specialists, supporting their professional growth and success.- Created comprehensive resource toolkits containing essential materials, templates, and guidelines to streamline case management processes and improve service delivery.- Guided new staff in navigating community resources, welfare programs, and social services, promoting adherence to organizational standards.- Encouraged professional networking opportunities, facilitating connections with community partners to expand client support systems.

Denver, Colorado, United States

•Led group counseling sessions and workshops focusing on youth in transition.•Recognized for outstanding client advocacy and support.•Coordinated with clients and professionals to establish and achieve goals.•Supervised visitations, ensuring a safe environment for minors and adults.•Participated in professional development opportunities to enhance skills and knowledge base.•Connected clients with community resources and programs.•Monitored client progress towards achieving goals outlined in their treatment plan.•Conducted assessments to determine eligibility for social service programs.•Advocated on behalf of clients during meetings with service providers or other agencies.•Worked with clients and families to provide education and facilitate connections with community services and resources.

Wasco, California, United States

- Supervised and supported team members at Starbucks to foster collaboration and accountability, ensuring a cohesive work environment.- Enhanced customer experience through exceptional service, promptly addressing inquiries to build loyalty.- Managed daily operations, including inventory management and product quality control, to uphold brand standards.- Collaborated with upper management to identify operational challenges and implement effective solutions, enhancing overall store efficiency.- Contributed to a 6% increase in customer satisfaction by leading a team focused on delivering high-quality service and fostering a positive customer experience.- Worked at multiple Starbucks locations (4) to enhance customer connections and address staffing gaps, ensuring consistent service quality.

Master Of Science - Ms, Digital Audiences

Pursuing a Master of Science in Digital Audience Strategy at Arizona State University, a program designed to support careers in marketing.

Master Of Science - Ms, Human Development And Family Studies, General, Graduated

Bachelor Of Applied Science - Basc, Human Development And Family Studies, General, Graduated