Monitor daily items movement and inventory, to ensure proper replenishment to the stores.➢ Monitor Best Selling items/Slow moving items, and communicate with the supplier for items ordering➢ Handle all aspects of the e-commerce Business Unit. (Item creation, inventory update, Tracking Orders,...)➢ Monitor all kind of inventory activities such as monthly cycle counts, transfers between shops, transfers to/from warehouse, damaged items…➢ Generate various reports to monitor items movement and sales and providing detailed Sales analysis for upper management. Comparing the actual sales versus the weekly targets, previous years and projections.➢ Review and monitor stock level reports and coordinate with Brand Manager to take appropriate action.➢ Perform studies on the cost and retails, recommending pricing, evaluating Inventory performance➢ Monitor Items information accuracy in the system, and correct any differences➢ Develop, implement and enhance processes and procedures to improve effectiveness/ efficiency of the Brand.➢ Audit shops operations and facilities on continuous basis in order to ensure compliance with company standards, policies and procedures in terms of productivity, efficiency, safety, security, cash handling and other.➢ Monitor on continuous basis figures related to manpower cost and shop performance, coordinate with the Brand Manager and the HR to enable operations efficiency at optimum cost.

 Participated in the development and implementation of Sales Management policies, processes and standard operating procedures. Re-categorized the complete item master, by creating new families and subfamilies, to facilitate reports creation. Managed the day-to-day operations of Sales Management by facilitating related professional work processes in order to achieve high performance standards. Established service level agreements with vendors and agreed on common ground. Established service level agreements and participated in the selection of vendors/suppliers as per the procurement policies and procedures, and reviewed vendors/suppliers performance reports for identification of future actions. Managed Khoury Home - La Maison exclusive brands with retail outlets and ensured the proposed selling and distribution guidelines are maintained. Coordinated with the Marketing Department in order to implement and execute marketing initiatives and activities for exclusive brands (Catalogues, Social Media, Website, in-stores Promotions…) Forecasted and monitored consumer/market needs by analyzing metrics such as sales volume, market share, profit projections, pricing and distribution, and conducted consumer research. Updated brand portfolio by analyzing sales data, and determined which (underperforming) brands should be discontinued, and which brands should be newly acquired. Supported in the development and management of new products to make sure customer opinions/emerging requests and competitors’ moves are taken into consideration. Maintained a portfolio of brands and managed their selling channels and performance. Developed and motivated subordinates to ensure transfer of know-how and continuous positive work environment Monitored subordinates performance and provided formal and informal feedback and appraisal in order to maximize efficiency.

 Automated the promotion application processes in Shops, thereby reducing human interventions and errors, and suggested new promotion scenarios. Analyzed sales data and preparing monthly Return Analysis Reports thereby providing country performance overview to senior executives Provided the executive team and brand managers sales and inventory comparative data Like for Like, per Country, Brand, and Shop with various reports with aim to support better business analysis and decision-making Evaluated Sales/Seasonal Sales periods and Inventory performance, provided an overview of brand/country performance Carried out functional supervisory responsibilities, by delegating tasks, setting deadlines, monitoring results and quality Ensured proper definition of margins, overhead charges, and retail variances by brand in compliance with each franchise agreement Validated inventory transactions processes ensuring alignment within the Inventory Control Department and perform quality control on data or group data Trained local and regional staff on all systems and applications used in the inventory control department Developed, enhanced, tested, and implemented new reports/applications/processes Ensured, on a local or regional level prior to new stores opening date, proper testing of business processes Communicated with suppliers concerning claimed credit notes and any inaccurate or missing information delivered within the electronic file to the local team

 Managed the overall operation of the shop, ensured its compliance with the brand’s standards Delegated duties and responsibilities. Motivated employees to maximize their potential. Recruited, trained, evaluated, and promoted employees Prepared staff schedule based on budgeted hours, visitors' traffic, daily sales targets, events, operational needs, controlled break periods, and approved vacations Answered customers’ complaints and inquiries and resolved them, gathered feedback on their needs, and worked on increasing loyalty Handled all paper work and coordinated with the back office to ensure proper operation of the shop Managed annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible Analyzed hourly/daily/weekly sales performance, monitored selling items, missing sizes, and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, and placed merchandise orders Ensured an efficient receiving process of shipments as well as monitored all kind of inventory activities such as monthly cycle counts, transfers between shops, transfers to/from warehouse, damaged items, devolution...

 Provided a high-standard customer service to clients Answered customers’ complaints and inquiries and resolved them Received shipments and displayed merchandise Performed accurate in/out transfers of items (to/from shops and warehouse) under the supervision of the Manager on duty