Marc Ramos Email & Phone Number

Highland, Ca

Works with Senior Leadership to define organizational goals and strategic plan to meet those goals.Responsible for daily operations of all Casino and Enterprise Business repairs, deployments, projects, updates, and other IT operations.Works alongside all applicable stakeholders for significant projects/enhancementsLeads projects and meetings to resolve priority issues with business systems and projectsManages escalations and engages vendors through the resolution of any priority outage or implementationParticipates and provides leadership in CAB meetings, engaging team members to strategize, plan and execute in line with business objectivesDevelops governance, guidelines, processes, and procedures for IT Operations processes and procedures.Responsible for talent acquisition, skill development, and resource allocationFosters team development and provides mentorship to others through regularly 1:1's and IDP'sResponsible for budget and personnelMakes strategic decisions based on company goals and objectivesDrives the team to meet deliverables with a focus on standardization, simplification, and optimizationResponsible for vendor management and hardware asset purchasing

Highland, California

Staples Center

Desktop support

Managed execution of services and sales of 20 highly experienced and skilled field Agents across a Market spanning from Las Vegas, NV through San Diego, CA and Hawaii as well as our remote services platform covering the entire United States via internet.

Thousand Oaks, Ca

Managed execution of services and sales of 20 highly experienced and skilled field Agents across a Market spanning from Santa Barbara, CA through the San Fernando Valley, CA.• Cross trained fields of experience to create a more efficient work force and better client experience.• Developed field employees into field leaders through growth plans and goals.• Lead market performance in sales goals and employee experience surveys.

Developed and Lead a team at a repair site to give the best customer service and drive a profitable business result.

Managed a store services and sales department with 14 associates and helped manage the 100+ store associates across multiple departments and fields of expertise. Store Budget of over 30M. • Built and maintained a culture of sales and excellence through training and follow up.• Market leader in services sales and services attachment.• Market trainer for Store Services supervisor for new and underperforming leaders.• Redesigned SOP and execution of sales floor and store services and sales performance

Greater Los Angeles Area

Responsible for fulfilling services and driving sales in clients homes for all their technology needs across all of Los Angeles county. Exceeded 125,000 sales a year.• Lead the market in Sales revenue monthly.• Trained all new market technicians on sales and service execution.• Developed and lead store training initiatives on Sales and Service execution.• Market Trainer and leader on all new system and SOP processes through corporate.

Computer Science

Education record