Marc Ramos Email and Phone Number
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Experienced and competitive multi-channel manager with a proven record of success in driving performance and employee growth in multiple environments. Constantly exceeding client expectations in satisfaction as well as leading the market in efficiency and execution of sales standards. Experienced with multiple locations, markets, and client base while maintaining same level of performance. Very diverse background ranging from sales association, service agent, field manager to remote services manager.
San Manuel Band Of Mission Indians
View- Website:
- sanmanuel-nsn.gov
- Employees:
- 372
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Senior Manager Information Technology OperationsSan Manuel Band Of Mission Indians Oct 2024 - Present
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Information Technology Operations ManagerSan Manuel Band Of Mission Indians May 2019 - Oct 2024Highland, CaWorks with Senior Leadership to define organizational goals and strategic plan to meet those goals.Responsible for daily operations of all Casino and Enterprise Business repairs, deployments, projects, updates, and other IT operations.Works alongside all applicable stakeholders for significant projects/enhancementsLeads projects and meetings to resolve priority issues with business systems and projectsManages escalations and engages vendors through the resolution of any priority outage or implementationParticipates and provides leadership in CAB meetings, engaging team members to strategize, plan and execute in line with business objectivesDevelops governance, guidelines, processes, and procedures for IT Operations processes and procedures.Responsible for talent acquisition, skill development, and resource allocationFosters team development and provides mentorship to others through regularly 1:1's and IDP'sResponsible for budget and personnelMakes strategic decisions based on company goals and objectivesDrives the team to meet deliverables with a focus on standardization, simplification, and optimizationResponsible for vendor management and hardware asset purchasing
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Information Technology Operations Service Desk SupervisorSan Manuel Band Of Mission Indians Jan 2017 - May 2019Highland, California
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Desktop Support Technician IiiAeg 2015 - Jan 2017Staples CenterDesktop support -
Remote Services ManagerGeek Squad May 2013 - May 2015Managed execution of services and sales of 20 highly experienced and skilled field Agents across a Market spanning from Las Vegas, NV through San Diego, CA and Hawaii as well as our remote services platform covering the entire United States via internet. -
Field Services ManagerGeek Squad Sep 2010 - Mar 2013Thousand Oaks, CaManaged execution of services and sales of 20 highly experienced and skilled field Agents across a Market spanning from Santa Barbara, CA through the San Fernando Valley, CA.• Cross trained fields of experience to create a more efficient work force and better client experience.• Developed field employees into field leaders through growth plans and goals.• Lead market performance in sales goals and employee experience surveys.
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Field Repair SupervisorGeek Squad Jun 2009 - Sep 2010Developed and Lead a team at a repair site to give the best customer service and drive a profitable business result.
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Store Services SupervisorGeek Squad Sep 2009 - Mar 2010Managed a store services and sales department with 14 associates and helped manage the 100+ store associates across multiple departments and fields of expertise. Store Budget of over 30M. • Built and maintained a culture of sales and excellence through training and follow up.• Market leader in services sales and services attachment.• Market trainer for Store Services supervisor for new and underperforming leaders.• Redesigned SOP and execution of sales floor and store services and sales performance
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Field Services TechnicianGeek Squad Sep 2005 - Sep 2009Greater Los Angeles AreaResponsible for fulfilling services and driving sales in clients homes for all their technology needs across all of Los Angeles county. Exceeded 125,000 sales a year.• Lead the market in Sales revenue monthly.• Trained all new market technicians on sales and service execution.• Developed and lead store training initiatives on Sales and Service execution.• Market Trainer and leader on all new system and SOP processes through corporate.
Marc Ramos Skills
Marc Ramos Education Details
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Computer Science -
Los Altos High School
Frequently Asked Questions about Marc Ramos
What company does Marc Ramos work for?
Marc Ramos works for San Manuel Band Of Mission Indians
What is Marc Ramos's role at the current company?
Marc Ramos's current role is IT Operations Senior Manager at San Manuel Band of Mission Indians.
What is Marc Ramos's email address?
Marc Ramos's email address is mr****@****uel.com
What schools did Marc Ramos attend?
Marc Ramos attended Cal Poly Pomona, Los Altos High School.
What are some of Marc Ramos's interests?
Marc Ramos has interest in Animal Welfare, Science And Technology, Economic Empowerment.
What skills is Marc Ramos known for?
Marc Ramos has skills like Customer Satisfaction, Customer Service, Problem Solving, Inventory Management, Leadership, Microsoft Office, Team Building, Sales, Training, Retail Sales, Merchandising, Retail.
Who are Marc Ramos's colleagues?
Marc Ramos's colleagues are Micah Escamilla, Isaiah Chisom, Summer Massoud, Angelica Loera, Gabby Moreno, Richa Taggart , Sslp, Alejandro Pacheco.
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Marc Ramos
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